IT Support Specialist - 2081

IT Support Specialist - 2081

Information Technology Boston, Massachusetts


IT Support Specialist

STV is currently seeking an IT Support Specialist in our Boston, MA office with experience in hands-on end user computing support including Windows based computers, mobile devices (such as smart phones and IPads), printers, phone systems, audio/visual equipment, and other peripherals. This position will report to a regional IT Operations Manager. Occasional travel, both regionally or nationally, to provide support to STV satellite offices. There is the potential to work evening or weekend hours.

Responsibilities include, but not limited to:

  • Works with Service Desk, Infrastructure, and Applications team staff as appropriate to diagnose and resolve level 2 and 3 support problems received from clients.
  • Follow company and departmental standards for the imaging, configuration, and support of site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VoIP, printers, desktop, and mobile phones.
  • Responsible to deliver excellent customer service while providing proactive desktop technical support.
  • Participate in important department and companywide technology projects including testing and deployment of new equipment, applications, and systems.
  • Track and update tickets as well as well as maintain computer and technology equipment inventory as part of the service desk support platform.
  • Deployment of software applications to both physical computers and VDI environment.
  • Perform moves, adds, and changes to VoIP phone system.
  • Performs basic setup and support for audio, video, and video conference needs.
  • Interact with vendor support contacts to resolve technical problems.
  • Works with procurement staff to purchase hardware, software, and other IT supplies and equipment.
  • Visit other regional or project offices to provide support as needed.
  • Work with project teams for IT support for any office moves, renovations, or acquisitions.

Knowledge / Skills:

  • Ability to provide excellent customer service in a fast-paced environment, with attention to detail and a persistence to solve problems in a timely and professional manner.
  • Ability to multi-task and prioritize appropriately, working on both support and project-based tasks and responsibilities.
  • Possess strong organizational skills.
  • Ability to think analytically and solve problems; conduct analysis of alternatives, make recommendations, and issue resolutions.
  • Strong interpersonal skills, including the ability to communicate effectively, both orally and in writing, to technical and non-technical individuals at all levels of the organization, from entry level to executive leadership.
  • Strong troubleshooting skills with the ability to work independent and with a team.
  • Strong knowledge of personal computing hardware and software, local / wide area networks, printers/copiers, and peripherals.
  • Knowledge of Microsoft Office365, Teams, and Sharepoint
  • Knowledge of user and device management in Microsoft Active Directory.
  • Experience administering Cisco VoIP phone systems.
  • Experience with computer images, application deployment, and support tools in Microsoft System Center Configuration Manager (SCCM).

Required Experience:

  • Minimum of 4 years work experience in a professional office setting supporting multiple remote offices and 300+ users.
  • Bachelor's Degree in Information Technology preferred or equivalent experience.
  • Minimum of 4 years of experience in mixed Windows environment.

STV, an Equal Opportunity Employer, is committed to equal opportunity for all. Company practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion and compensation, shall not be based on any person's race, creed, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sex stereotyping, gender, gender identity, gender expression, national origin or immigration status, age, mental or physical disability, ancestry, medical condition, marital or partnership status, status, reproductive health decisions, military or veteran status, performance of duty in a uniformed service, citizenship status, sexual orientation, genetic information, political party affiliation, status as a victim of domestic violence or as a victim of sex offenses or stalking, unemployment status, salary history, personal appearance, family responsibilities, matriculation status, expunged juvenile record, place of residence or business, or any other status protected by federal, state or local law, regulation or ordinance.

STV, Inc.
Salary Range
$57,000.00 - 92,000.00
per Year
Salary range estimated by
Boston, MA 02298, US
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