Facilitator, Learning Experience Sr

Hungry for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.  The Franchisor of Subway Restaurants, with 5 headquarters around the world, is adding to its talent pool in Miami. Join thousands of others in a corporate culture that promotes family values, work-life balance, and great career opportunities.

Position Summary

Facilitate core Learning Programs for Development Agents, Field Consultants, Franchisees, Multi Unit Owners, and/or Managers or other Subway stakeholders to allow them to develop the skills necessary to maximize performance in a competitive QSR marketplace. Support the learning and professional development of HQ/Regional/Local Office Team Members. Provide Training to support the current strategic plan, company initiatives and regional needs.

Bring learning, training, and professional development to all learners in the Region with classroom delivery, online facilitation, and other delivery methods.

Responsibilities include, but are not limited to:

  • Deliver instructor led training either virtually or in classroom. Facilitate core course offerings using Adult Learning techniques creating a memorable and engaging learning experience that will drive behavioral change and develop excellent leaders.
  • Create an environment that sets the tone of the Learning and Development brand.
  • Monitor and respond to different learning styles including full class involvement and appropriate accommodations for diverse educational and cultural backgrounds.
  • Manage group activities and one to one learning equally.
  • Use creative approaches and flexible responses to group and individual student learning challenges. Work diligently to create a learning environment where attendees want to learn and participate, as measured by survey comments and results.
  • Provide excellent customer service to Franchisees. Managers, Field Consultants, Development Agents, Worldwide Training staff, Subway employees, in-store trainers, and others requesting training information or services.
  • Develop strong working relationships to effect positive change and enhance the reputation of SUBWAY.
  • Proactively recognize opportunities to market training and extend the reach of teaching fundamentals and new initiatives through publications and communications.
  • Teach for proficiency through workshops, quizzes, and project administration and
  • Provide feedback on performance issues, communicate concerns, and escalate as appropriate to L&D management, and key stakeholders.
  • Monitor the effectiveness of courses by analyzing performance and feedback through surveys or other measurement tools.
  • Assist with reporting requests.
  • Stay current on changes to curriculum, products, policies, and procedures and incorporate into the design of existing courses.
  • Proactively provide feedback to L&D Team, ensuring the material is educationally sound, and addresses the needs of the audience.
  • Create curriculum with curated content or design for immediate need.
  • Maintain effective and timely communication with L&D Administration staff and Milford HQ to ensure all proper procedures are followed including registration, record retention, on-boarding, grading, etc.
  • Manage learning calendar and scheduling of Learning Experience Facilitators.
  • Assist Sr Manager, Regional L&D in by providing feedback for leadership and coaching of Learning Experience Facilitators and L&D Coordinator.
  • Special Projects: Assist Regional L&D Lead in evaluating business requirements on new initiatives.
  • Work with Instructional Designer to create Learning Plan and provide assistance in building out appropriate communication plans.
  • Visit training restaurants and evaluate the level of operations and effectiveness of the trainer.
  • Organize monthly or quarterly meetings for in-store trainers for ongoing professional development and calibration
  • Work on additional priorities as needed.

The successful candidate will have:

  • Excellent facilitation skills, time management, presentation skills, classroom management, and problem-solving skills.
  • Must also be able to work independently while possessing excellent communication and teamwork skills.
  • Must present a professional image and be able to professionally assertive to manage a healthy in person or online classroom dynamic.
  • Must be able to work with classroom technology, online technology such as WebEx or Zoom, Learning Management Systems, all MS Office products.

Experience necessary for effective job performance:

  • Must be able to travel 10%
  • Be able to work in an office setting
  • Possess 3 years of Training experience.
  • Able to build and maintain Interpersonal relationships

The Company is only considering applicants who are currently authorized to work in the U.S.


Salary Range
$24,000.00 - 41,000.00
per Year
Salary range estimated by
Miami, FL 33101, US
Apply Now