Business Process Owner HCM Cloud


About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.


Project Insight is CRS' initiative to improve Finance, Human Resources and Supply Chain functions, supported by Oracle Cloud technology. Improved processes will make CRS more efficient; using timely, accurate data for decisions will make CRS more effective. By equipping our staff with tools for better stewardship, Insight will help us to better meet the needs of those we serve. To maximize the business and technology return on investment from the implementation of an integrated solution for Finance, Human Resources and Supply Chain, CRS intends to establish a Center of Excellence (COE) to govern, manage, and maintain the systems and processes addressed by Project Insight.

Job Summary:

Within the context of Project Insight, the HCM Core HR Module Business Process Owner (BPO) manages through the various stages of the project, from planning and design through production support, maintenance and optimization. At any stage, the BPO leads the design and/or refinement of the end-to-end business and system processes for his/her workstream, and ensures data quality. S/he assists with project planning; develops high-level and detailed functional design; executes configuration, testing (e.g. user acceptance testing), training, Go Live, and deployment; and provides for hyper-care, maintenance, support and optimization of the HCM Core HR Module. This BPO works closely with the respective field-based BPOs to speak with one voice for the Oracle HCM workstream. At all times the BPO will ensure the appropriate level of input from relevant IT resources, Change Management and Subject Matter Experts. The BPO is assisted in these efforts by Analyst staff.

Specific Responsibilities:

Stage-Specific Responsibilities (as applicable)

  1. Drive to decisions at the project planning stage to:
    1. develop a high-level definition of the end-state vision and strategic approach for each process area and the CRS future state business model that will be designed and enabled through Insight
    2. define key objectives, success measurements, and the operating model
    3. refine the business case and set a clear roadmap for achieving the objectives of Insight through process, organizational, and systems transformation
  2. Drive to decisions at the high-level design stage to:
    1. develop a conceptual design of the integrated business processes and system configuration to achieve the desired outcomes/objectives, particularly CRS' reporting capabilities
    2. refine the detailed business requirements that the implementation must satisfy
    3. conduct broad gap analysis of business requirements (e.g. between "To Be" state and system offering)
    4. integrate User Experience (UX) considerations and define UX responsibilities going forward
  3. Drive to decisions at the detailed design stage to:
    1. further refine the detailed business and functional requirements, define the detailed To-Be business processes, and define the To-Be organizational structure
    2. complete functional, environment and architecture designs; identify Reports, Interface, Conversion, Extensions, and Fast Formulas (RICEF) functional specifications; and blueprint, and prepare the deployment plan
    3. perform cost/benefit analysis to ensure RICEFs meet requirements and bring value
    4. provide a full picture of the To-Be operating environment to a level of detail that can be operationalized without ambiguity
    5. develop appropriate work-arounds for processes not covered by the system
  4. Drive to decisions and execute at the configuration stage to:
    1. track the configuration, integration, and development of RICEF components, and data conversion designs until they are concrete and detailed enough to be approved and implemented
    2. approve RICEF components completed
    3. plan the testing of the configuration and developed components
  5. Drive to decisions and execute at the testing and training stages to:
    1. prepare unit, system integration, and user acceptance testing
    2. develop training strategy and materials
    3. lead change management and ensure adoption within respective workstream
  6. Drive to decisions and execute at the deployment and hyper-care stages to:
    1. meet the designated Go Live date for the project
    2. roll out the new system in CRS according to the implementation plan
    3. ensure the transfer of all knowledge of and responsibility for operating and maintaining the system from the System Integration (SI) to the COE for ongoing support, maintenance, and optimization
  7. Drive to decisions and execute at the support, maintenance, and optimization stages to:
    1. receive and resolve end user queries in a manner that promotes and fosters adoption
    2. identify, discern, and, if appropriate, pursue software-associated business opportunities
    3. develop prioritize, queue up, and manage pipeline of software optimization efforts

General Responsibilities

  1. With a One Agency lens, serve as the primary decision-maker for the HCM Core HR Module, effectively managing conflicting approaches to the benefit of the overall project
  2. At all stages, coordinate effectively with HR Leadership, Core Team, COE colleagues, and the SI, and ensure all necessary input from Subject Matter Experts (SMEs) for the most accurate and effective results
  3. Drive collaboration between the business units, as well as within these functions, to foster the integration that CRS is seeking
  4. Understand and help accomplish Insight business case objectives, including management of workstream scope
  5. Strive to minimize disruptions that may arise in the CRS business environment as a result of implementing a new integrated solution
  6. Recruit and coordinate SMEs in respective workstream to ensure proper application of expertise
  7. Using SI templates where provided, lead and/or support the design and implementation of various consultations, workshops, materials, and analyses in support of each project stage
  8. At each project stage, lead and/or support project planning exercises for future stages
  9. Using SI templates where provided, provide and/or coordinate input into various work products, such as strategies, designs, blueprints, test scripts, and implementation plans
  10. Lead, provide and/or contribute to business analysis expertise and support the refinement of business analytics for the system
  11. Build and document a deep internal expertise in the software solution chosen by and configured for CRS
  12. Develop and maintain deep business process and industry best practice knowledge within functional areas
  13. Throughout the project life cycle, ensure adequate system knowledge transfer from outgoing to incoming staff
  14. Support master data management and data quality activities as led by the Data Architect and/or SI
  15. Represent CRS in relevant vendor forums or partnership opportunities

Leadership Competencies:

These are rooted in the mission, values, and principles of CRS and used by each leader to fulfill his or her responsibilities and to achieve the desired results:

  • Shapes strategic direction
  • Thinks and acts from a "whole agency" view
  • Empowers staff to excel
  • Inspires trust and commitment

Supervisory Responsibilities: No formal supervision, but involves matrix relationship with SMEs, Data Assistant and HRIS Analyst.

Key Working Relationships:

Internal:Project Director, BPOs of each workstream, Data Architect, Solutions Architect, Enterprise Architect, IT Project Manager, Change Manager, HRIS Implemenation Analyst, Data Assistant

External: Systems Integrator counterparts, Oracle counterpart, other third party vendors


Required Qualifications and Experience:

  1. 10+ years' experience in respective workstream, with deep understanding of business processes
  2. Excellent understanding of conceptual and practical aspects of respective workstream
  3. 2+ years' experience with HRIS or integrated databases, Oracle HCM Cloud Core HR experience is preferred.
  4. Director-level line management experience preferred
  5. Ability to see beyond current state
  6. Clear One Agency perspective
  7. Exceptional negotiation, judgment, and decision-making skills
  8. Excellent communication skills
  9. Exceptional attention to detail and appreciation for accuracy
  10. Systems thinker

Required Travel: up to 25% travel

Work Environment: The position will be part of a fast-paced agency initiative with frequent consultation with HQ and field staff. The BPO may have to participate in early morning or evening meetings to reach all CRS staff around the globe. Occasional weekend work during critical milestones may be required.

Disclaimer: This job description is dependent on future funding. Duties and responsibilities are not an exhaustive list of the skill, effort, duties and responsibilities associated with the position.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)

Primary Location: HQ-US-MarylandJob: Cross-FunctionalOrganization: Catholic Relief ServicesSchedule: RegularShift: StandardJob Type: Full-time Day JobJob Posting: Aug 25, 2021, 3:19:50 PM


Computer Systems Analysts


10 to 20+ years

Job type

Full time

Salary Range
$73,000.00 - 136,000.00
per Year
Salary range estimated by
Baltimore, MD 21201, US
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