Deskside Support Specialist I


Deskside Support Specialist I

Department
General IT
Location
Atlanta United States of America
Date Posted
-- Apply

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together!

OBJECTIVE

Under supervision, the Deskside Support Specialist I will be responsible for resolving issues  related to LeasePlan Information Technology systems, fulfilling IMAC requests for end-user IT requirements, fulfilling project tasks and providing hands and eyes support of the LeasePlan Data center for the off-site IT Support teams when needed.    They should be able to resolve less complex issues immediately, while working to resolve more complex issues in collaboration with their peers prior to engaging a higher level of technical support.   The Deskside Support Specialist I should assist in the recognition of trends and potential technical problems proactively to ensure that IT Operations provides world class service to the LeasePlan US Business.

ESSENTIAL FUNCTIONS

  • Previous IT support experience in a Corporate environment.
  • Ability to effectively assess the nature of issues, working with various end-users within the company
  • Ability to effectively troubleshoot issues through to resolution
  • Ability to document status of incidents and requests within the LeasePlan ITSM tool
  • Ability to comply with IT processes and procedures
  • Effectively provide support to users face to face as well as remotely as needed
  • Hands-on support of various technologies including:
    • Microsoft Azure AD / InTune / AutoPilot
    • Dell / Lenovo Laptops and accessories
    • Data Center Support including:
      • Backup Tape Management
      • Wintel / iSeries hands and Eye support (guided support)
    • Microsoft Windows 10
    • Microsoft 365 Suite
    • Poly / Plantronics Video Conferencing Systems
  • Experience with the following technologies is a plus:
    • iSeries applications / terminal emulator
    • Domino / Notes
    • Avaya Workplace
    • AWS Workspaces
    • Barco Clickshare
    • Symantec Endpoint Protection
  • Ability to follow ITIL processes including Asset Management, Incident Management, Problem Management, Configuration Management, and others.
  • Liaise with various internal and external technical support teams as needed
  • Work under the direction of IT Management to deliver allocated project work packages/tasks. Familiarity with formal IT Project Frameworks is a plus
  • Other duties assigned to ensure overall departmental efficiency.

OTHER DUTIES

  • Participate in status calls with Vendors, Clients and LPUS stakeholders.
  • Provide On-Call support for the LPUS Data Center
  • Work closely with Service Delivery Manager to ensure successful delivery of IT Services
  • Other duties and responsibilities as assigned.

CORE COMPETENCIES

  • Demonstrate an understanding of how Deskside Support Staff supports the LPUS business functions and LPUS customers.
  • Customer Service focused
  • Strong Analytical and critical thinking capabilities
  • Attention to detail, deadline oriented
  • Ability to balance priorities and be an effective multitasker
  • Proactive, Self-Motivated, Team Player
  • Ability to communicate IT Technical terminology at all levels of the business up to C-Level
  • Experience with working with offshore and other remote resources

LEADERSHIP RESPONSIBILITY

This position has no leadership responsibilities.

WORK ENVIRONMENT

This position will be performed from either the Alpharetta, GA or Rolling Meadows, IL office as assigned.

POSITION TYPE/STANDARD SCHEDULE

This is a Full-time position and hours of work are Monday through Friday on a shift schedule between 8:00 a.m. and 7:00 p.m. Eastern.  Position requires some after hours support on a rotational basis.

TRAVEL

Minimal travel - Typically less than 10%

MINIMUM REQUIRED EDUCATION & EXPERIENCE

  • 3+ years' experience in IT customer support environment
  • Associates or Higher degree in Information Technology, or equivalent work experience
  • A+, Microsoft, ITIL or other applicable certificates are a plus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Careers at LeasePlan

LeasePlan operates across more than 30 countries. With over 55 years' experience, LeasePlan's mission is to provide What's next in mobility so our customers can focus on what's next.

We also believe 'you cannot grow a business; you can only grow people who can grow the business.' LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.

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Company
LeasePlan
Posted
10/02/2021
Salary Range
$41,000.00 - 60,000.00
per Year
Salary range estimated by
Location
Atlanta, GA 30301, US
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