Guest Services Manager


We are offering a sign on bonus of $1200 upon successful completion of the hiring process.

Guest Services Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Collaborate with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel, working with the corporate training department to develop action plans as necessary.
  • Effectively train guest service agents on proper front desk procedures.
  • Recruits, interviews and select, in conjunction with the General Manager, the most qualified candidates for front desk positions.
  • Prepare weekly schedules for front office staff.
  • Address performance deficiencies of front office staff through coaching, development and if necessary disciplinary actions.
  • Complete performance evaluations for front office staff timely.
  • Required reports are timely and of a quality that can be shared with corporate. 
  • Rates are accurate and monitored daily. 
  • Is proficient at managing inventory in the property management system. 
  • Frequently meets with and reviews work generated by the night auditor. 
  • Maintains regular attendance and is consistently on time.
  • Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by manager.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Relevant related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Ability to interpret and perform basic computer functions. Intermediate knowledge of Microsoft Office applications.

Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Posted
10/02/2021
Salary Range
$32,000.00 - 56,000.00
per Year
Salary range estimated by
Location
New Orleans, LA 70112, US
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