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Patient Access Specialist - Telecom Evenings (15.25 hrs/wk)

The Patient Access Specialist - Telecom is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact and streamlining clinic-wide communications.

Job Relationships
Reports to the Patient Access Supervisor - Telecom

Principal Responsibilities
  • Answer all incoming telephone calls to the clinic, identify the need of the caller and route the call to the proper department with efficiency and accuracy.
  • Demonstrate an advanced knowledge of the organization, the locations of departments, satellite locations and hours of operation for 350 + providers.
  • Perform overhead paging and maintain open communication between personnel and departments during an emergency or code situation.
  • Perform 24-hour answering service to all clinic providers, administration, IT, facilities management and other departments and offices.
  • Must demonstrate the ability to change on-call and enter exceptions.
  • Perform research for management.
  • Perform TeleNurse Intake duties when necessary, such as identifying patients requesting TeleNurse services, locating the correct patient in EHR and Triage system and verifying patient information, and updating any changes/registering new patients in EHR.
  • Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure.
  • Adhere to patient service standards.
  • Maintain a positive attitude and professional behavior in working to achieve departmental goals.
  • Responsible for continuing education and adhering to appropriate workflow processes.
  • Report any work flow problems/complaints to the Manager.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.

Education/Experience
  • High School graduate or GED required.
  • Minimum of one (1) year of medical office and/or phone experience preferred.

Knowledge, Skills and Abilities
  • Proficient and accurate typing skills required.
  • Knowledge of medical terminology is preferred.
  • Deductive reasoning.
  • Ability to work under pressure with accuracy.
  • Excellent attendance in previous work environment.
  • Demonstrates intermediate computer skills and knowledge of computer software programs.
  • Effective verbal, written and interpersonal communication skills.

Working Environment
Office type environment requiring extended periods of sitting.

PHI/Privacy Level
HIPAA1

Category

Patient Representatives


Education

High School or Equivalent


Experience

1 year


Job type

Part time

Posted
10/02/2021
Location
Springfield, IL 62701, US