7403 - Product Support - Cloud

Product Support - Cloud

Customer Success - Communications Service Provider (CSP) United States Alameda, California Broomfield, Colorado Seattle, Washington


Position at Wind River

In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformation s  of our customers with a new generation of Mission Critical AI Systems ,  with the most exacting standards for safety, security, performance, and reliability. Success will be determined by our ability to innovate with velocity and  deliver  at the solutions level. 

Wind River's impact span s critical infrastructure domains such as  telecom munications , including 5G; industrial  ( automation,  sustainable energy,  robotics, mining ) ,  connected  healthcare and  medical  devices,  automotive  (connected and  self-driving vehicles ) ,  and aerospace & defense . We were  recognized  by VDC Research  in July 2020 as  #1 in Edge Compute OS Platforms , overtaking Microsoft  as the overall commercial leader . Wind River  regularly win s  industry recognition s for excellence  in  IoT security,  cloud  and edge  computing,  as well as  8  consecutive years as a "Top Work Place".  If you're  passionate about  amplifying your impact on the world,  in a  caring , respectful  culture with a growth mindset ,  c ome  join us  and help  lead the way  in to the future of the intelligent edge !


Use your expertise and knowledge of networking, telecom, and cloud services technologies to provide technical support for Communications Service Providers and other customers utilizing the Wind River Cloud Platform. In a dynamic, customer facing environment, you will partner with customers as they deploy and operate their solutions on the Wind River cloud infrastructure. Primary functions will include Technical Support, Software Upgrades and Patching, and recovering systems during full or partial outages on a live carrier network. Role will be the primary interface into our customers and be the driver of customer facing SLA's.  A commitment to quality and a belief in building true partnerships with carrier-grade customers will be crucial for success in this role.

Interface & Collaboration

  • This opportunity will see the successful candidate working and collaborating with engineers and technicians at all levels, including management layers, across multiple product lines. Wind River Engineering and Technical Support works globally to deliver our products, from Canada to the US, to China, Costa Rica, Romania and beyond.
  • Wind River's engineers get to interface and work with cross-organizational teams in understanding and providing for our customer's needs, wants and pain points, seeing firsthand what drives the business and revenue today and tomorrow.


  • Global Technical Support for the Wind River Cloud Platform
  • Primary owners of service SLA's
  • Software Upgrades and Patching
  • Emergency Recovery for outages reported by customers
  • Customer advocate
  • Continuous learning


  • BS/BA, BSCS/BSEE degree preferred, can off-set with relevant experience
  • Minimum 5 years experience working in a customer-facing, direct support role
  • Expertise or working experience in virtualization and cloud computing
  • Experience working with large CSP's (Communications Service Providers) is a plus
  • Exposure to SDN, Network Function Virtualization
  • Working/functional knowledge of network stacks, switching, routing etc.
  • Fundamental wireless/cellular/telecom knowledge
  • Excellent troubleshooting and problem-solving skills
  • Excellent interpersonal and communication skills
  • Ability to work in a dynamic, sometimes fast-paced, customer-facing environment


Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Diversity is foundational for Wind River's business success. We want to be a workplace of choice for all people and we value the unique perspectives offered by a diverse workforce. Wind River does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.

Wind River desires to be an employer of choice with an inclusive environment for all individuals. As part of this goal and in compliance with various laws and regulations, Wind River provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are examined on a case-by-case basis. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring or at any other time during the employment process. You can email us at: [email protected] . Please do not include personal medical information in the email.

More information about federal laws that prohibit job discrimination can be found at:

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Wind River
Salary Range
$61,000.00 - 83,000.00
per Year
Salary range estimated by
Seattle, WA 98101, US
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