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Service Lead

Job Description


The Service Lead assists the Store Manager (SM) and Assistant Store Manager (ASM) in motivating and inspiring the team to achieve store productivity goals. The Service Leader acts as a supervisor to ensure both the staff and customer experience is positive.

Key Roles and Responsibilities:


  • Provides direction, support, and ongoing feedback to Sales Associates
  • Assists in conducting observation and coaching of Sales Associates

Customer Service/Sales

  • Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
  • Demonstrates desired behaviors including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
  • Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
  • Responsible for assigned Areas of Responsibility (AOR)
  • Regularly communicates with Store Manager and Assistant Store Manager to discuss strengths, opportunities, and trends in business
  • Assists Store Manager and Assistant Store Manager to increase sales, drive/promote merchandise categories, and expand markets
  • Assists Store Manager and Assistant Store Manager in planning and execution of all Merchandise Calendar direction, campaigns, and sales promotions


  • Assists SM and ASM in all store operations
  • Ensures departmental responsibilities are prioritized and executed as outlined in the Area of Responsibility (AOR) guidelines
  • Support the Leader on Duty (LOD) Program to ensure that Sales Associates are providing exceptional customer service
  • Enforce all company policies and procedures, including health, safety, and security are being followed; ensures compliance to all wage and hour rules.
  • Performs all duties as directed by supervisor


Skills Required

  • Excellent communication skills - both verbal and written
  • Ability to operate in a rapidly changing environment
  • Exceptional collaboration skills, proven ability to work effectively cross-functionally
  • Strong organization and priority setting skills


  • 1-2 years of experience in retail store management
  • Strong verbal and written communications skills
  • Must be an excellent organizer and problem solver with strong project management skills
  • Possess strong interpersonal skills to communicate with confidence to both internal and external customers

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Salary Range
$27,000.00 - 53,000.00
per Year
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