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Sales Operations Analyst

Minimum Qualifications

These are the minimum qualifications that our hiring team is looking for in this role:

  • 1+ year as a business analyst supporting a department such as Sales, Operations, Product, or Finance
  • Experience with reporting and dashboard software such as Tableau.
  • Ability to write SQL.

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

  • Familiarity with CRM Software such as Salesforce.

Within 1 Month, you will…

  • Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product and how your role fits into the organization.
  • Partner with the Sales Operations Analytics Manager to define key success metrics for your role and how you will measure against them.
  • Get to know stakeholders throughout our Sales and Customer Success teams as well as cross-functional teams.
  • Become familiar with our sales environment, tech stack, and sales processes.

Within 3 Months, you will…

  • Develop an understanding of the objectives and challenges of each business area.
  • Learn the current state of our performance metrics, processes, reporting, and documentation.
  • Create strong relationships with the leaders and managers in the business area you support, as well as cross-functional partners.
  • Take ownership of generating, maintaining, and publishing performance reporting for a specific business unit.

Within 6 months, you will…

  • Become the subject matter expert for all processes, data, and systems related to your business unit and answer questions that arise from reps, managers, and leaders.
  • Set performance thresholds for your business unit, based on historical models.
  • Design dashboards that give business stakeholders visibility into the key information that will allow them to effectively coach and manage their team
  • Support sales leaders in conducting analyses that help inform their strategic decisions

Within 12 months, you will…

  • Propose changes to system configuration, process, and rules of engagement that will help your business unit be more effective and efficient.
  • Find ways to automate, simplify, and evolve performance measurement in ways that allow the business to effectively grow and scale.
  • Develop new and interesting ways to analyze and visualize the data to help inform future decisions and strategies.
  • Assist other Sales Operations Analysts in ad-hoc reporting and analysis getting exposure to other parts of the organization.
  • Surprise us! Use your unique ideas and abilities to change the Sales Operations team in beneficial ways that we haven’t even considered yet.
Sprout Social
Chicago, IL, US