Business Support Consultant 4 - Change Management - Finance & Public AffairsStrategic Change Delivery

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Finance brings together enterprise functions that drive Wells Fargo's financial management, including accounting and control, financial planning and analysis, line of business finance, asset-liability management, treasury, tax management, and the company's investment portfolios. They also inform shareholders, regulators, taxing authorities, employees, and leaders of the company's financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines.

Finance & Public Affairs Strategic Change Delivery (Fin & PA SCD) leads Finance & Public Affairs portfolios through end to end change delivery to ensure strategic business outcomes are achieved through successful execution of programs, projects and products. Fin & PA SCD ensures adherence to all applicable change delivery policies / procedures enabling compliance, control, and risk management throughout the delivery life cycle. 
This position is part of Fin & PA SCD's Shared Services team and will support Change Management, adopting change from  external mandates and driving change brought on from internal process improvement initiatives that must be evaluated, coordinated, and planned to effectively implement change within the Fin & PA SCD organization and across all stakeholders involved in Finance and Public Affairs strategic change efforts. The change agent will drive change management and continuous improvement to support portfolio transformation (elevated governance, restructured book of work shifting from regulatory towards transformation, move to products and agile) while also focusing on efficiency, effectiveness, and value. The role will create a vision, structure, organization, processes and metrics that enable and accelerate transformation rather than inhibit it. The successful individual will be proactive and self-directed to drive results, and demonstrate the ability to embrace challenges with creativity, be solution oriented, and influence peers, leaders, and partners. 


  • Maintain relationships with key partners in Enterprise Change Management, Finance Transformation Office, Technology, and other Enterprise functions
  • Understand the degree of impact of the modifications to policy, processes and tools; identify who is impacted and the change they will experience
  • Partner to design change activities to address the impacts
  • Lead and successfully implement the day-to-day change management plan and activities
  • Facilitate information sharing across group and with partners as change is introduced 
  • Share feedback and lessons learned with partners driving changes
  • Participate in assessment of progress toward Fin & PA SCD's maturity model
  • Oversee group strategic priority initiatives
  • Provide consulting services to peers and leaders to assist with effective change implementation within the group
  • Assign, track, resolve, and escalate all transformation-related impediments and risks

Required Qualifications

  • 8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

Desired Qualifications

  • Change management certification
  • Ability to drive and lead organizational change in a dynamic environment
  • Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
  • Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies
  • Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans and solutions
  • Solid creative and strategic thinking skills
  • Ability to be flexible and adjust plans quickly to meet changing business needs
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Agile experience
  • Strong time management skills and ability to meet deadlines
  • Highly refined and professional verbal and written communications
  • Advanced Microsoft PowerPoint skills
  • Change management experience

Other Desired Qualifications
  • Knowledge and understanding of enterprise Change Management Policy
  • Communicates clearly and concisely and is able to distill complex concepts into succinct messaging and presentations

Street Address

IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
NC-Charlotte: 301 S Tryon St - Charlotte, NC
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Wells Fargo
Full time
St. Louis, MO 63146, US