Lead Emergency Services Specialist-Utility Services

Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

WE ARE LOOKING FOR A Lead Emergency Services Specialist

SENIORITY LEVEL: Experienced Non-Management Level

FUNCTION: Operations

LOCATION: Winston Salem, NC


This role is part of Utility Services

The role is responsible for oversight of all fire protection maintenance and PMs, legally required testing of all fire protection systems, interfacing with project management to ensure code and insurance required alterations are made during building modifications, interfacing with fire marshals from multiple jurisdictions, and training of contract security services. The incumbent must have an in-depth knowledge of NFPA 13, 20 and 25. Willing to work hours as required and have a strong plumbing, pipe fitting and mechanical aptitude.

Reports to: Master Engineer

Reporting Level: 0

Geographic Scope: US Region


  • Work both in a team environment and independently to identify facility fire protection system issues, determine possible solutions, evaluate costs and benefits of the credible alternatives, choose the appropriate resolution, and implement while working in an operating manufacturing environment.
  • Act as a technical resource supporting project teams and maintenance organizations within the Corporation providing leadership and direction relative to fire protection concerns and assets.
  • Work with outside contractors and vendors to estimate, schedule and implement projects.
  • Review specifications and bid packages, determine list of qualified contractors, evaluate bids, and oversee execution of the resulting installations.
  • Direct fire protection maintenance operations to ensure protection of company facilities. Proactively evaluate fire protection devices to judge remaining useful life and communicate needs to management for budgeting replacement equipment to ensure protection of properties.
  • Work closely with Corporate Information Technology group to implement and maintain fire protection systems in data centers as well as Manufacturing avoiding operations interruptions.
  • Flexible in work schedules as required to meet project schedules and maintenance repairs. Additionally, must be willing to answer late night calls from contract security services to provide direction.
  • Identify and partner with external equipment vendors and engineering service providers to develop solutions.


  • Do you have experience testing and maintaining large industrial fire protection systems?
  • Do you have experience working with AHJs during inspections for industrial, warehouse and office facilities?


  • Previous experience maintaining and testing industrial, warehousing and office fire protection systems; including fire pumps, wet pipe systems, dry pipe systems, pre-action systems, underground piping, air compressors and clean agent systems.
  • Strong mechanical and piping background.
  • Previous experience of working closely, routinely and maintaining good relationships with AHJs.
  • Demonstrated ability to lead a maintenance group
  • The ability to lead or support the execution of multiple simultaneous projects
  • Knowledge of fire protection codes, equipment specifications and system testing
  • Demonstrated ability to perform with urgency
  • Five+ years’ experience in industrial fire protection
  • Knowledge of fire protection alarm systems


  • Pipe fitting experience
  • NICET National Institute for Certification in Engineering Technologies – Inspection and testing of water-based systems
  • Experience operating industrial vehicles

Job Number: 36038

Reynolds American Incorporated is positively transforming the tobacco industry. We’re a family of companies that strives for success in everything we do. The future inspires us because our people are igniting the breakthroughs that are redefining the ways adult tobacco consumers enjoy tobacco in the 21st century.

When other companies talk about growth, they only talk about size. At Reynolds American, we focus on the growth of our people. We take pride in each other’s growth and well-being throughout our careers. We invest in your career and total well-being because we know our companies succeed when our people thrive.


Reynolds American Inc. is an indirect, wholly owned subsidiary of British American Tobacco p.l.c., and the U.S. parent company of R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; Modoral Brands, Inc.; R. J. Reynolds Vapor Company; Lorillard Licensing Company, LLC; Reynolds Brands, Inc.; and Vuse Stores LLC. This position is with [[custContractualLE]] .

Here, you’ll have the opportunity to work on iconic brands and revolutionary products by collaborating with visionary, principled and passionate people every day.

Compensation/Targeted Bonus

  • Competitive Annual Salary
  • Targeted Annual Bonus
  • Relocation assistance available for those who qualify.

Benefit Summary

Our company offers very competitive benefit plans, including:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Comprehensive health- and welfare-benefits package
  • Eleven paid company holidays annually, plus a generous paid vacation plan based on length of service
  • Company-paid sick and personal days, funeral leave and jury duty leave; Also Parental leave/Reduced Work Schedule
  • Confidential personal financial counseling service
  • On-site health clinics and fitness centers
  • A matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
  • Health-care advocacy service
  • Volunteer service opportunities
  • Federal credit union membership through Allegacy Federal Credit Union
  • Extensive training opportunities

Reynolds American Inc. and its affiliated companies is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Our organization offers a level of challenge, responsibility and creativity for motivated employees that stands apart from the crowd.

We are also committed to employing a diverse workforce and valuing different perspectives, experiences and talents to maximize the company's potential for successfully achieving its business objectives.


Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.

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