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System Manager/Operator

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


Job Title: Virginia Career Works (VCW) - System Manager/Operator

Department: Operations

Reports To: VP Operation

Salary: $38,000 -$40,000

FTE: 1 FTW Open Position

Location: Crater Area



This position works in cooperation with Virginia Workforce Connection (VCW)-Crater Region partner organizations, service providers and workforce development board in order to provide for the overall effective and efficient coordination and delivery of services and resources to customers through a network of one (1) Comprehensive and two Affiliate VCW Centers in the Crater Region. As the primary system coordinator (Operator), this position develops and maintains critical relationships with partners and service providers in order to ensure the ongoing provision of resource commitments set forth in the System Memorandum of Understanding (MOU). This position serves in the role of convener and does not directly supervise or manage VCW Center Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  1. Facilitates the operation of the System by convening regular One-Stop System Partner Committee meetings.
  2. Engages new partners in the System in consultation with the workforce development board.
  3. Coordinates a collaborative partner-led approach to ensure the delivery of Basic Career Services in the Centers.
  4. Assist in the development and management of the Crater regions MOU's.
  5. Promotes effectively integrated, cross-agency business practices among the System partners.
  6. Works with Center Staff to ensure that services are carried out consistent with applicable requirements, policies and procedures, in a seamless manner from the customer's perspective.
  7. Serve as the primary point of contact for all building maintenance/custodial issues and work with the CRWDB Staff/Partner Managers to identify/remedy center site related issues.
  8. In collaboration with the Partner Leadership Team and workforce development board, identify and develop training materials and/or identify best practices for System services and activities.
  9. Compiles and submits reports to the workforce development board and attends meetings, as requested.
  10. Works with the System Business Services Team in order to assist with their activities.
  11. Establishes and maintains a customer satisfaction process/surveys for job seeker and business customers, analyzes the results and provides to the Partner Leadership Team and workforce development board.
  12. Facilitates System staff development efforts and continuing professional development initiatives.
  13. Ensures that System operations align with contractual requirements, State and federal rules and regulations and the workforce development board's local plan and strategic goals.
  14. Recommends areas for continuous improvement to the workforce development board.
  15. Develop, with partner input and coordination with CRWDB, an electronic version of orientation
  16. In collaboration with the Partner Leadership Team, develops processes and practices for customer referrals, data sharing, quality control and outreach, for approval by the workforce development board.
  17. Facilitates the Center Certification Process in accordance with State and federal requirements and ensures ongoing compliance with such.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Innovative, enthusiastic, problem-solving aptitude
  • Experience in career services, job training and related services
  • Ability to work with and support a diverse customer base
  • Ability to motivate, and support staff
  • Commitment to assisting low income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives
  • Excellent verbal, presentation and written communication skills

Bachelor's degree in Human Services, Education or Business Management and/or five years of related experience and or training; or equivalent combination of education and experience.


The ability to understand and display proficiency in software such as Microsoft Word, Excel and PowerPoint. Ability to master various data reporting systems as required.


Multilingual a plus







The WorkPlace
Full time
Emporia, VA 23847, US