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Veterans Preferred - Customer Technical Support Agent

Military Veterans are Encouraged to Apply.
Job Description

Customer TechnicalSupport Agents at act as front-line support for our global network of users, and work hard to provide a great user experience. Agents are required to conduct themselves in a professional manner at all times and provide accurate, timely information about our applications to both internal staff and external users.

About the Role

In this opportunity as Customer Technical Support Agent, you will:

  • Act as point of contact for troubleshooting, diagnosis, and escalation of customer support issues (application functionality, basic Internet browser and email questions)
  • Facilitate potential customer inquiries concerning CCI applications and provided standard practices and procedures.
  • Facilitate communication between potential customer and Sales Department regarding deviations from standard practices
  • Coordinate with appropriate departments to ensure Authorization & Authentication documentation is completed appropriately
  • Participate in application user acceptance testing as required
  • Responsible for support tasks associated with daily operations
  • All other duties as assigned by supervisor

  • About You

    You're a fit for the role of Customer Technical Support Agent if you have:
  • Bilingual in Spanish (Required)
  • High school graduate or equivalent (Required)
  • Requires 1-2 years of work-related experience (Required)
  • Proficient with Microsoft Word, Excel, Outlook and Internet.
  • Comfortable with computer technology and learning new applications.
  • Solid communication skills with ability to effectively respond to questions.
  • Prior call center or customer service experience (Preferred)

  • What's in it For You?

    At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
  • Our Culture: You will have the opportunity to work for a company that has a market dominant position and is passionate about giving back to the community
  • Learning & Development: You will be joining a team that has the commitment of the company to prioritize growth and has made investments to expand our capabilities. This includes paid CLE time for Attorney Editors
  • Benefits: Extraordinary benefits package including health benefits, savings/investment plans, paid time off, and bar dues reimbursement
  • Social Impact: Global volunteer network, organized virtual volunteer events, 2 paid volunteer workdays a year, company matching for personal charitable giving and fundraising

  • #LI-DD91

    Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

    We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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    More information about Thomson Reuters can be found on .

    Carrollton-Texas-United States of America;Eagan-Minnesota-United States of America

    Thomson Reuters
    Eagan, MN, US