Customer Service Representative

About Us
Southwest Data Products manufactures, in the USA, a complete line of telecommunications/data cabinets, racks and accessories for equipment rooms and data centers. We design our enclosures to provide a total solution for your networking requirements. Southwest Data Products continues to be the industry innovator, while providing unsurpassed customer service and delivery. What's more, our flexibility and quality provide the assurance that what you want is what you get.Because of the modular design of our cabinets and our use of state-of-the-art computer software and manufacturing equipment, we are able to handle any size order, from the one-piece custom unit

Job Requirements:
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions
Full time
Jacksonville, FL 32290, US