Vendor Oversight Analyst - Property Tax

This position is to effectuate direct and frequent oversight activities with Tier 1 property tax servicing vendors and requires business unit and third party risk management understanding of servicing property tax tracking operations and invoice management. The team member is responsible for reconciling and initiating payment on vendor invoices and assists in oversight of vendor performance, to ensure day to day, recurring, or adhoc activities are being effectively monitored according to our policies and procedures on performance monitoring, including regular occurrences of meetings with minutes. Experienced in operational processes (high level of awareness on policies of property tax offices, Escrow Closing (Title) agents, escrow disbursements and borrower communications & experience) and can assess current state of controls & risk, develops & recommends updates to business/vendor processes and tools. Must have a working knowledge of MSP and Black Knight ancillary technology solutions.

  • Build and manage effective relationships with vendors, servicing operations including mortgage servicers on acquired or service released loans, and other business partners such as loan originators, property tax offices and title companies.
  • Create, collaborate and review internal procedures/user guides & controls that are compliant to regulatory, investor and operational requirements and review vendor documentation & controls that are also compliant to regulatory, investor and operational requirements.
  • Partner with Third Party Risk Management and other applicable risk partners on recurring assessments and scorecards
  • Apply knowledge of general servicing principles, property tax requirements & operations, origination/closing activity relating to Escrow, and oversight of vendor activities including exception handling, onboarding of new loans, service release activity and vendor invoice management.
  • Ensures compliance with applicable federal, state and local laws and regulations.  Completes all required compliance training.  Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures.  Takes responsibility to keep up to date with changing regulations and policies.

Job Requirements:

  • HS Diploma, GED or Foreign Equivalent
  • Bachelors Degree Preferred with Field of Study: Business, Finance or related field
  • 2+ years of experience in Mortgage Servicing and/or Origination
  • 2+ years of vendor oversight management, vendor invoice management or related Escrow Tax research experience
  • Strong negotiation skills
  • Ability to deliver difficult messages while maintaining strong, collaborative relationships
  • Ability to identify problems as well as analyze and recommend solutions
  • Effective written and oral communication
  • Must be highly organized and have a strong attention to detail
  • Excellent computer skills; ability to learn and adapt to changing technologies

Internal Use Only: Band G

Flagstar Bank
Full time
Troy, MI 48098, US