Business Support Consultant 3 - Work Stream Lead

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.


Deposit and Credit Bureau Management Office (DCBMO) is currently seeking a Business Support Consultant 3 to join the recently created entity. This role requires knowledge and experience with consumer credit bureau reporting, credit bureau disputes, operational risk, and associated laws (FCRA, FACTA) and processes.  This recently created group is responsible for the governance/oversight, standardized enterprise policy, centralized relationship management, consistent enterprise processes and procedures, integrated network of systems, quality control and customer experience related to all aspects of how Wells Fargo furnishes and uses consumer data to/from the CRAs.  Under the control of this office are the following functions; Furnishings, Disputes, Data Usage and Access, Vendor Relationships, Business Control and Governance, Strategy and Integration and finally, Self-Assurance and Oversight.

The Business Support Consultant 3 position will be responsible for the management of the Governance and Oversight work stream ensuring deliverables associated with the DCBMO’s implementation plan are being addressed.  Both the Business Control team and the QA/QC/SAA team implementation tasks are the responsibility of this position. This position will support the Regulatory Change Management function and is engaged in gap analyses on an as needed basis.  This position requires a broad knowledge across all products supported by the DCBMO including Cards, Home Lending, Auto, Personal Lines and Loans, and Student Lending.

This position is also responsible for:

  • Supporting the DCBMO work streams for Governance and Oversight and QA/QC/SAA.
  • Supporting the development, implementation and management of procedures for the G&O and QA/QC/SAA.
  • Supporting the developing and implementing reporting dashboards that efficiently and effectively show the risk associated with the work streams.
  • Evaluating and enhancing risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. 
  • May work to evaluate the adequacy and effectiveness of policies, procedures, processes, systems and internal controls, analyzes extremely complex business and/or system changes to determine impact.

As a Employee, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Support the Business Control team with integrity and create an environment where your peers feel included, valued, and supported to do work that energizes them.
  • Support management responsibilities which include, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

Desired Qualifications

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Strong root cause analysis skills
  • Strong time management skills and ability to meet deadlines

Other Desired Qualifications
  • Experience building programs and processes to support business governance
  • Control testing and/or control design experience
  • End to end issue management experience
  • Experience identifying process, procedural, system, and/or control deficiencies
  • Strong regulatory knowledge regarding impacts to the DCBMO processes
  • Experience recommending remediation or corrective action plans
  • Experience evaluating or testing solutions to ensure gaps are remediated and sustainable
  • Future-thinking and the ability to think outside the box
  • Ability to articulate complex concepts in a clear manner
  • Experience working with the Shared Risk Platform (SHRP)

Job Expectations

  • Ability to travel up to 10% of the time


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Wells Fargo
Full time
Fort Mill, SC 29715, US