COVID-19 Contact Tracer and Case Manager

Posting Details

Posting Number S000576 Position Title COVID-19 Contact Tracer and Case Manager Department Dyson Wellness Center Division Student Affairs and Athletics Supervisor Title Director of the Dyson Wellness Center Status Full Time Regular Position Summary The COVID-19 Contact Tracer and Case Manager position will manage COVID-19 case investigation services, including coordination/communication regarding isolation/quarantine, medical care, and testing. This position will work to reach 100% of all cases and contacts within 24-48 hours of notification to North Central College. The COVID-19 Contact Tracer and Case Manager position must ensure that protocols are developed and followed when performing case investigation and contact notification. Action steps must be executed in a high-quality manner and with a strong understanding of cultural competencies. The position will also coordinate with testing services in order for contacts to be tested, as appropriate.

The COVID-19 Contact Tracer and Case Manager will regularly communicate with campus and community partners and agencies involved in COVID-19 response and mitigation including the DuPage County Health Department, the Illinois Department of Public Health, and other relevant agencies.

Description of Key Responsibilities 1. Notify DuPage County Health Department (DCHD) of positive case(s) within the established timeframe.
2. Work with DCHD to identify contacts, visited locations, and develop a plan to notify contacts. If additional mitigation strategies are recommended by the DCHD (e.g. temporary building closure, in-person class suspension, event cancelation, etc.), the COVID-19 Contact Tracer and Case Manager will contact their direct supervisor to inform the College of the health department recommendations.
3. Regularly communicate with persons diagnosed with, or presenting symptoms of COVID-19 to complete case interviews, elicit and trace contacts/locations potentially exposed to COVID-19.
4. Provide follow-up instructions to cases and contacts related to isolation/quarantine and symptom monitoring and assess the need for medical care and supportive services.
5. Communicate with cases and contacts in a professional and empathetic manner.
6. Collect and record high quality and robust case documentation/information from interviews/contacts and track in the appropriate data management system (i.e. Maxient, Titanium).
7. Follow approved protocols and provide individuals with information about isolation and quarantine procedures, and if appropriate, refer individuals to testing or medical care.
8. Conduct in-person investigations into congregate settings and selected cases and contacts, as needed.
9. Maintain daily communication with the Director of the Dyson Wellness Center and/or their designee.
10. Provide information to all cases/presumed cases/contacts regarding campus resources, as appropriate.11. Receive consent for potential follow-up communication from a COVID-19 Contact Tracer and Case Manager and/or other offices/support services.12. Protect and maintain all individuals' privacy and confidentiality.13. The duties of this position will require after-hours and weekend work in order to appropriately direct isolation and quarantine efforts for residential students.
14. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College. Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

15. Other duties as appropriately assigned. Required Knowledge, Skills and Abilities 1. Health/medical-related professional experience or public health training2. Ability to demonstrate a professional, positive attitude and work ethic3. Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities4. Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress5. Demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQIA+ people, immigrants, justice involved persons, etc.)6. Ability to show empathy and be nonjudgmental toward distressed individuals7. Excellent organizational and written/verbal communication skills8. Strong critical thinking and sound judgment9. Strong experience navigating computer systems (Colleague, Word, Excel, Maxient, Titanium) and ability to comply with data integrity and security policies, safeguarding all personally identifiable information10. Ability to speak, read, and write in English11. Ability to work quickly and work well in a high-demand environment. Distinguishing Characteristics The individual(s) in this role will be trained in the basics of the virus, epidemiology, case investigation, and contact tracing. Contact tracers are an important part of Illinois and North Central College's response to contain the spread of COVID-19. The primary goal of contact tracing is to interrupt the ongoing transmission of COVID-19 and reduce the spread of infection. Those with close or physical contact to a case/presumed case of COVID-19 will be directed to quarantine, and individuals testing positive or presenting symptoms, will be directed to isolate and to receive medical care, as appropriate. This position will perform all case interviews and contact tracing using a trauma-informed, culturally respectful approach that builds trust and facilitates the free sharing of information. Contact tracing at North Central College will also assist the State of Illinois in learning more about COVID-19 and tracking the disease and its transmission in certain populations. The COVID-19 Contact Tracer and Case Manager position will help protect individuals and the overall health of the North Central College community.

The duties of this position will require after-hours and weekend work in order to appropriately direct isolation and quarantine efforts for residential students.

Education/Training 1. A Bachelor's degree from an accredited institution of higher education, including or supplemented by twelve semester credits in health education, or in health, social or biological sciences, or a related field; or

2. A Bachelor's degree from an accredited institution of higher education, and six months of full-time satisfactory experience in a health promotion or disease intervention/prevention program, performing one or more of the following: interviewing, conducting field investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data, or a related field; or

3. A four-year high school diploma or its educational equivalent, and four years of full-time satisfactory experience as described in "2" above; or

4. Education and/or experience equivalent to "1", "2" or "3" above. Undergraduate credit can be substituted for experience on the basis of 30 semester credits from an accredited institution of higher education for one year of full-time experience. However, all candidates must have a four-year high school diploma or its educational equivalent, and either twelve semester credits as described in "1" above or six months of experience as described in "2" above.

5. Health/medical-related professional experience or public health training highly preferred

6. Proficiency in Spanish language desirable Experience See above. Licenses or Certifications Health/medical-related certification highly preferred. Certification in COVID-19 Contact Tracing Coursera offered by Johns Hopkins University, and/or similar certifications strongly preferred. Is This a Temporary Position? Yes Employment Conditions An offer of employment is contingent upon successful completion of the College's background screening process. Number of Vacancies 1

EEO Statement North Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources. Determinations for reasonable accommodation will be made on a case-by-case basis. Close Date Open Until Filled No Special Instructions to Applicant Applicants who would enrich the diversity of the campus community are strongly encouraged to apply. Additional Information


Social and Human Service Assistants


High School or Equivalent


4 to 20+ years

Job type

Full time

Naperville, IL 60540, US