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Account Manager, AV

Job Description

The AV Account Manager, Managed Services will support the Account Managers of MSP clients for the Travel Allied Division. The AV Account Manager, Managed Services primary responsibility will be cultivating and maintaining relationships with the affiliate vendor network, managing the VMS technologies, and internal processes that help support the MSP clients for the Travel Allied Division.

Job Tasks:

  • Manage communication with the Associate Vendors regarding open orders, candidate supply, confirmed clinicians, contracts and extensions.
  • Owns Associate vendor candidate profiles in the technologies making sure they are an appropriate fit for the position before sending to client/Account Manager (Pre-screening the AV profiles).
  • Manage the file flow and placement status for associate vendor submissions in the technology and manage communication between the AV, account manager and client.
  • Provides primary client coverage when account manager is out of the office. Establish and maintain client relationship due to coverage responsibility. Coverage responsibilities include but not limited to internal file flow management, recruiter communication and weekly client calls (as needed).

Internal Customers & Partners

  • Account Management
  • Account Coordinators
  • Recruitment
  • Clinical Managers
  • Shared Services (Billing, Credentialing, Client contracts)

External Customers

  • Associate Vendor contacts
  • MSP Client contacts


  • AIME
  • Medefis
  • Shiftwise
  • Fieldglass
  • Voice Advantage
  • MS office (excel, word, outlook)
  • Sharepoint/BOX

Metrics & Goals

Team Productivity

  • MSP revenue
  • MSP Fill rates

Customer Satisfaction

  • MSP surveys results
  • MSP/AV direct feedback


  • AV performance
  • MSP total revenue

Minimum Education/Certifications:

  • Bachelors preferred

Preferred Education/Certifications:

  • Bachelors preferred

Preferred Experience

  • 1 year

Respect * Passion * Continuous Improvement * Trust * Customer Focus * Innovation

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply

We value professionalism in everything we do - this includes the professional presence we project as we interact with internal and external customers.


Human Resources Specialists


1 to 20+ years

Job type

Full time

AMN Healthcare
Dallas, TX 75201, US