Recruitment Assistant


The Recruitment and Engagement Supervisor is expected to perform a variety of duties for the recruitment of CAREGiversSM. The CAREGiver Relationship Coach is expected to hire, develop, and maintain a workplace culture that retains quality CAREGivers.


Primary Responsibilities:                                                                             

  • Reflect the core values of KangaRew, Inc. d.b.a. an independently owned and operated Home Instead franchise.
  • Answer each employment inquiry in a friendly, professional and knowledgeable manner.
  • Schedule and conduct CAREGiver training including training required to meet Home Instead® Standards and additional optional training.
  • Maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Conduct Client/CAREGiver introductions.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Plan and successfully execute all CAREGiver meetings with Recruitment and Retention Manager.
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Demonstrate proficiency and accurateness in use of the ClearCare system
  • Take on-call in rotation with office team including weekends
  • Schedule and conduct applicant interviews in an efficient and professional manner.
  • Following the Home Instead Senior Care Standards; conduct reference checks, criminal background checks, and motor vehicle check and drug screens on all CAREGivers.
  • Produce designated reports for the business.

Secondary Responsibilities

  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Evaluate and update all training materials as needed as directed by the Recruitment and Retention manager.  Maintain CG supplies such as employee badges, orientation/training binders and new hire packets.
  • Maintain tracking log for CG payroll checks
  • Send out CG kudo’s, anniversary, bereavement and birthday wishes/cards.
  • Preform all drug screens
  • Preform any and all other functions deemed necessary.

Critical Numbers:

  • Keep CAREGiver turnover below the network average
  • Maintain at least 75% in CAREGiver utilization
  • Maintain compliance with Home Instead Senior Care Training Standards
  • Listen360 CG Scores above national average
  • Maintain 75% of CG workforce ALZ trained

Education/Experience Requirements:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by KangaRew, Inc. d.b.a. an independently owned and operated Home Instead franchise
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Maintain regular attendance at the office to execute job responsibilities
  • Must demonstrate excellent organizational skills

We have a variety of shifts available with competitive pay and benefits.  Find out more about this fulfilling career opportunity at

Each Home Instead franchise is independently owned and operated.

Home Instead
Full time
Fort Worth, TX 76179, US