Recruitment Assistant

Objective:

The Recruitment and Engagement Supervisor is expected to perform a variety of duties for the recruitment of CAREGiversSM. The CAREGiver Relationship Coach is expected to hire, develop, and maintain a workplace culture that retains quality CAREGivers.

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Primary Responsibilities:                                                                             

  • Reflect the core values of KangaRew, Inc. d.b.a. an independently owned and operated Home Instead franchise.
  • Answer each employment inquiry in a friendly, professional and knowledgeable manner.
  • Schedule and conduct CAREGiver training including training required to meet Home Instead® Standards and additional optional training.
  • Maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Conduct Client/CAREGiver introductions.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Plan and successfully execute all CAREGiver meetings with Recruitment and Retention Manager.
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Demonstrate proficiency and accurateness in use of the ClearCare system
  • Take on-call in rotation with office team including weekends
  • Schedule and conduct applicant interviews in an efficient and professional manner.
  • Following the Home Instead Senior Care Standards; conduct reference checks, criminal background checks, and motor vehicle check and drug screens on all CAREGivers.
  • Produce designated reports for the business.

Secondary Responsibilities

  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Evaluate and update all training materials as needed as directed by the Recruitment and Retention manager.  Maintain CG supplies such as employee badges, orientation/training binders and new hire packets.
  • Maintain tracking log for CG payroll checks
  • Send out CG kudo’s, anniversary, bereavement and birthday wishes/cards.
  • Preform all drug screens
  • Preform any and all other functions deemed necessary.

Critical Numbers:

  • Keep CAREGiver turnover below the network average
  • Maintain at least 75% in CAREGiver utilization
  • Maintain compliance with Home Instead Senior Care Training Standards
  • Listen360 CG Scores above national average
  • Maintain 75% of CG workforce ALZ trained

Education/Experience Requirements:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by KangaRew, Inc. d.b.a. an independently owned and operated Home Instead franchise
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Maintain regular attendance at the office to execute job responsibilities
  • Must demonstrate excellent organizational skills


We have a variety of shifts available with competitive pay and benefits.  Find out more about this fulfilling career opportunity at homeinstead.com/826.

Each Home Instead franchise is independently owned and operated.

Company
Home Instead
Posted
09/12/2021
Type
Full time
Location
Fort Worth, TX 76179, US