Customer Service Representative

Sunrise System Inc. is currently looking for Customer Service Representative in Phoenix, AZ with one of our top client.

Job Title: Customer Service Representative

Job Id: 21-11275

Location: Phoenix, AZ 85027

Duration: 6 months

Position Type: Hourly contract Position (W2 only)

Summary

· The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

· A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.

· Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities

· Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

· Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.



Job Requirements:

Skills

·         Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

·         Ability to work independently and manage ones time.

·         Ability to accurately document and record customer/client information.

·         Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience

·         High school diploma or GED preferred.

·         0-2 year’s customer service related experience required.

 

Contact

Michael Peng

Direct: (732) 272 0265|Email: Michael@sunrisesys.com

Posted
09/12/2021
Type
Full time
Location
Phoenix, AZ 85027, US