Inside Sales Representative

We are seeking a motivated Inside Sales Representative to join the Alco Team. The Inside Sales Representative will be responsible for maintaining relationships with current clients, communicating with those customers, understanding their needs, and ensuring a smooth sales process. To be a successful Inside Sales Representative you should be able to build instant rapport and achieve customer satisfaction.

Alco , a major manufacturer in the roofing industry, is seeking a motivated problem-solver with a desire to provide the highest level of customer service for the position of Inside Sales Representative , based out of the home office in Detroit, Michigan. The chosen candidate will be detail-oriented, exude high levels of customer service, and be a highly efficient problem solver.



● Bachelor’s degree preferred. In lieu of degree, candidate should have equivalent industry and/or Sales experience.


● Minimum 3 to 5 years of inside sales experience, construction industry or business-to-business sales experience preferred.

Required Skills

● Self-motivated with a focus on working to and exceeding targets.

● Customer focused with strong interpersonal skills to interact effectively with customers and Alco associates.

● Demonstrated effective presentation and communication skills, both written and verbal.

● Self-starter with very strong organizational, time management, and problem-solving abilities.

● Computer proficiency required in MS Office (Excel, Word)

● Ability to proficiently learn and use Alco specific sales and data systems.

● Must be open to minimal travel for yearly Trade Shows, Events, Etc.: Up to 5% yearly


● 401(k)

● 401(k) Matching

● Health Insurance

● Dental Insurance

● PTO (Paid time off)

Job Requirements:

Inside Sales Representative :

Support Outside Sales Representatives and Alco House Accounts

● Work with the Outside Sales Staff on leads, new clients, and existing business.

● Support the Sales team on Purchase Orders and see through the start to finish process of new Orders.

● Maintain and service existing House Accounts of Alco from the Home Office via phone and email.

Prepare quotes based on customer requirements

● Confirm correct costs for all requested products

● Provide product upgrade recommendations and/or substitutes where appropriate

● Indicate correct product quantities

● Provide necessary shipping weights, volumes and piece counts

● Calculate and advise appropriate lead times

● Configure and assemble material into appropriate shipping quantities and determine best possible origin point.

Receive, process and execute all incoming order requests from customers in assigned geographical territory

● Receive order requests from customer and acknowledge receipt in writing

● Process orders in system

● Coordinate all logistics between the point of load and logistics providers

● Complete all U.S. Customs and shipping documentation requirements as needed e.g. BOL, cert of origin etc.

Ensure timely problem resolution

● Receive customer complaints and acknowledge in writing when applicable

● Gather all pertinent information and submit claim as necessary for approval

● Resolve all clearance issues with regards to foreign customs

General day-to-day account maintenance and efficient interactions with other Alco team members

● Ensure proper availability to customers

● Efficiently work with other departments and provide information or documentation in a timely manner

● Coordinate with other sales representatives to effectively manage variations in available inventory

● Efficiently schedule loading of all outbound containers ensuring necessary equipment and product availability

● Manage yearly trade show logistics

● As being a small company, the candidate must be open to wearing “multiple hats” to support the Office.

Alco Products
Full time
Detroit, MI 48214, US