Card Service Specialist

Be a brand ambassador and allow the mission, vision and service standards established and to guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do



Job Requirements:

Primary Responsibilities –

  • Handles account inquiries for credit and debit cards from cardholders and branch staff
  • Enter new credit card and business card applications
  • Monitors Debit Card personalized system and then completes the process                
  • Post the daily Debit card exceptions to cardholder accounts
  • Works morning XP reports for accuracy/ Verifies several Debit and Credit card reports (Reissues & Decline Authorizations)
  • Maintains various spreadsheets for tracking purposes (Tokenization, Authorizations etc.)
  • Performs other duties as assigned.
  • Processes necessary Debit and Credit card transactions, maintenance, and follows up with any correspondence.
  • Handles account inquiries from both cardholders as well as branch personnel. (Phone, Email, Fax, Mail)
  •   Accepts, verifies, and processes Visa card blocks and/or documentation regarding Lost or Stolen cards as requested by cardholders and branch personnel.
  • Handles any inquiries from cardholders or branch personnel regarding account balances and credit limit increases
  •  Reviews various reports and makes any necessary corrections, ensuring that data has been input properly
  •   Responsible for entering and auditing any new credit card and business card applications

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 Major Duties & Responsibilities:

Experience:

  • Two to three years experience in the card, lending or collection area in a credit union or other financial institution

Posted
09/11/2021
Type
Full time
Location
St. Peters, MO, US