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Workforce Administrator - Temporary (Remote near Jacksonville, FL)

Maximus is currently looking for a Workforce Administrator to join our Workforce Management Team. This position will monitor call volumes and staffing levels to ensure our contact centers are optimized.

*This is a remote position. However, you must be able to physically pick up your equipment at our office located at 1 Imeson Park Blvd in Jacksonville, FL.



Job Requirements:

Minimum Requirements

  • High School diploma or equivalent with 0-1 year of experience.

Essential Duties and Responsibilities

  • Works on assignments that are routine in nature, with responsibilities easily learned on the job.
  • Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.
  • Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.

Home Office Requirements:

  • Hardwired internet (ethernet) connection
  • Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source
  • All equipment will be provided by Maximus (laptop and headset) but must be picked up in our physical office located at 1 Imeson Park Blvd in Jacksonville, FL prior to your start date.
Company
Maximus
Posted
09/11/2021
Type
Full time
Location
Jacksonville, FL 32290, US