Ambitious Customer Service Representative

Nextwave Management is an outsourced marketing agency looking for a Full-Time Customer Service Representative to permanently join our Newark office.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Here at Nextwave, our company holds four key values:

  • Leadership: Leadership is not a position or a title; it is action and example. We put our team in front of our own personal gain; we ensure their success is acquired before we look at our own needs.

  • Honesty: If you want to be trusted personally or professionally, you must be honest.

  • Growth: We measure growth by the tenacity in someone’s work ethic, which guarantees an outstanding outcome.

  • Professional Development: Professional development comes from a commitment to excellence. “The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor” - Vince Lombardi.

Job Requirements:

Essential Skills:

  • Clear written and verbal communication skills

  • 1+ years of prior experience is preferred

  • Strong relationship management skills

  • Ability to adapt to a rapidly changing business and technology environment and to utilize all available tools and resources to service clients as efficiently as possible

  • Business acumen in the marketing and client relations field is preferred

  • Must understand and comply with applicable regulations and standard operational procedures

  • Must ensure that all transactions are executed properly and meet compliance guidelines

Core Responsibilities:

  • Provide high-quality service to each of our clients

  • Maintain client confidentiality at all times

  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

  • Research, follow-up, and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists.

  • Communicates clearly with staff in a timely and professional manner

  • Identify cross-sell opportunities and escalate to our sales team and product partners to close or provide advice to the client.

Full time
Newark, DE 19711, US