Help Desk Analyst

The Information Technology Senior IDX Analyst is responsible for defining and analyzing system problems, designing, testing standards and solutions. You will be responsible for a broad range of analytical and system applications support duties throughout the entire organization.

Key responsibilities:

  • Maintain, configure & troubleshoot supporting applications
  • Support and control inventory of application used within organization
  • Works closely with management to prioritize business goals and information needs
  • Provide training materials and classes on IDX application
  • Assist server team with planning and rollout of management applications (ie. SCCM, Intune etc)
  • Create and maintain reports within the IDX & data warehouse application per request from departments
  • Installing, configuring and troubleshooting a variety of client applications and assigning proper security standards per company policy
  • Work with security team to create needed security groups for applications
  • Leads the delivery of analytical roadmap(s) for clinical departments.
  • Oversees and performs impact and/or ROI analysis to evaluate the effectiveness of internal or external procedures to improve member quality outcomes.
  • Responsible for integrations between other systems that source from IDX. Works with key members of the clinic for upgrades, enhancements, reporting and performance.
  • Liaison between DBA / PowerBi analyst with formulation of data extraction from IDX.
  • Coordinates, facilitates, and manages meetings with department heads and leadership.
  • Oversees the production of regular reports & dashboards that capture authorization, care management, behavioral health, and claims data.
  • Discuss contract changes / enhancements that benefit the company financially along with the legal team.
  • Oversees and manages integration modifications & enhancements between multiple systems.
  • Liaison between organization and vendor for application specific projects

Required Skills:

BS or 7+ years of experience in any IT or Healthcare related field

  • 3+ years’ experience in a fast-paced IT environment
  • 2+ years’ experience working in a clinical and/or IDD centric environment
  • Fundamental knowledge of server operating systems and functions
  • Adding, removing, or updating user account information, resetting passwords, etc.
  • Cognos/PowerBi fundamentals is a plus
  • SQL Server experience is a plus

Job Requirements:
  • Provide users with network technical support
  • Maintaining hardware and software to support end users
  • Providing support to end users and desktop support
  • Provide end-user software troubleshooting and support
  • Resolve technical hardware and software issues
  • Provide technical support to end users
  • Assist users with application software issues
  • Provide technical support for internal users
  • Provide technical support, including desktop support, user training, assisting users with hardware and software issues
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Provide technical support to end users via telephone
  • Capture support activities and help support end-users
  • Provide hardware and software training and support to end-users
  • Resolve software and hardware issues
  • Resolving hardware and software issues
  • Ensure support for hardware/software and office equipment issues
  • Provide technical support to other support analysts
  • Instruct users on computer software and hardware
  • Conducting software analysis and providing application support to end users for all software systems
  • Provide remote and local system user support related to software application and hardware
Syntagma Group
Full time
New York, NY 10261, US