Field Service Representative

As a Field Service Representative you will provide pre-sale and post-sale support and training to customers and employees. This role collaborates cross-functionally across Kansas and Missouri to provide training and sales support and employee training for American Standard and Trane DSS/FRS products.

Let’s Unpack This – Who are we?

Founded in 1920, O’Connor Company features an impressive list of high-quality product lines to accommodate HVAC dealers needs including comfort, ductless and Geo-Thermal products. We have locations in Kansas City, Wichita, Tulsa, Des Moines, Oklahoma City and Omaha. We do business right and relationships are important to us, because we believe in being a resource and providing the best solution to customers. Our philosophy is that in order to get someone’s business you have to earn it and everyone at O’Connor works hard to do just that. Visit our website for additional information about our company. We’d love for you to join our team! This position is located at our Lenexa, Kansas or Lee's Summit, Missouri Branch.

What’s in it for You!

A nice competitive salary for sure! You’ll be eligible for a host of health benefits on DAY 1 that include medical, dental and life with AD&D insurance. Eligibility for the company's retirement savings plan (401k) with company contribution. You’ll have paid holidays, vacation time, sick time, employee promotions from within, business casual dress code, and much more! This role will involve traveling throughout Kansas, Missouri and the KC metro area for customer support.

What you will be doing! You will be working in a dynamic job performing many unique functions including:

Customer Support

  • Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
  • Addresses customers politely and professionally in a courteous manner, even in situations that may become difficult or tense.
  • Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.

Training and Sales/Product Support

  • Prepares and conducts product training and new product training for employees and customers as needed.
  • Develops course agendas, curriculum, and comprehensive training testing as needed.
  • Conducts field job site visits.
  • Provide American Standard and Trane DSS/FSR Support by providing day-to-day sales and technical support of dealers via phone and / or onsite assistance as required.
  • As directed, communicates service bulletins and alerts to dealers on a timely basis. Conducts dealer communication related to technical issues.
  • Provides product performance investigation and reports of quality and / or First Notice events to American Standard/Trane.
  • Provides local administration of corrective action programs, concession, and warranty claim processes for dealers.
  • Provides effective and timely response to consumer inquiries and complaints.
  • Provides dealer and consumer problem resolution. Coordinates recalls or product re-work when necessary.
  • Efficiently and accurately processes counter sales orders and quotes as necessary.
  • Maintains a technical library at the branch, consisting of product information, specifications, installation, operation, and theory.
  • Communicates dealer issues with sales manager and field sales staff.
  • Communicates suggested parts stocking and changes to the purchasing department.
  • Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements. Maintains proficiency in vendor computer systems, such as AMSTDNET and ASDEALERNET.

Job Requirements:

Preferred Job Requirements

  • 2-5 years experience with HVAC installation, service and related functions.
  • 2-5 years experience developing and conducting HVAC technician training

Minimum Job Requirements

  • High School diploma or its GED equivalent
  • 1-2 years’ experience with HVAC and related functions.
  • High degree of personal ethics, customer service, and commitment to safety.
  • Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, as well as have the ability to learn company enterprise systems as needed.
  • Aptitude for mathematical operations and numerical analysis.
  • Must be organized, able to prioritize, set and keep deadlines, change direction quickly, and adapt to various work environments easily.
  • Must be able to work independently and at times discreetly, use sound judgment, and make thoughtful decisions in a timely manner.
  • Must be able to communicate well interpersonally, written, and in group settings as well as have the ability to follow verbal and written instructions.
  • Must be able to work effectively in group settings through collaborative, solutions oriented, and win-win approaches.

We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

We’re only a click away. Apply today. Come see what we’re all about! This is a full-time permanent position just waiting for you! We provide confidential, discreet review on all inquiries.

Full time
Lenexa, KS 66219, US