Non-Exempt Catering Sales Manager

We are hiring a Catering Sales Manager

Being the Catering Sales Manager at a Concord Hospitality property means you hold an important key to the hotel’s success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of hotel for functions and events surrounded around our hotel’s meeting and event space. Our Catering Sales Managers are designated 50% Social Sales and 50% Catering Events.  You also are the key contact for events at the hotel utilizing of various meeting/event spaces to market to groups and corporate for meetings and catered events. Candidates should be familiar with marketing plans, action plan creation as well as working with both revenue and sales call goals…

Job Purpose: Generation of top line catering revenue for the hotel by maximizing all revenue potential and up-selling additional events/amenities, whenever possible, to build additional revenues.

Job Responsibilities:

1. Handle and follow up on inquiries for small meetings/events with or without guestrooms. Follow up on leads by qualifying the customer’s needs and dates for the event to determine if the business is a good fit for the property.
2. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO.
3. Communicate group details/changes to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently.
4. Present potential business at sales meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client’s expectations.
5. Finalize and detail catering plans for groups and communicate effectively. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems.
6. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.
7. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.
8. Maintain account files in Delphi software system, ensuring accurate communication between client and hotel staff.
9. Position requires the manager to be able to work a flexible schedule including weekends to oversee the execution of your events.  During peak social seasons, catering sales manager can expect their work schedule to fluctuate. 

10.Other duties as assigned.

Job Skills:
1. Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi
2. Exercise excellent communication, presentation, organization, time management, listening, and math skills.
3. Use analytical skills for measuring business potential and value to the hotel.
4. Maintain contact and event information and follow procedures for submitting sales contracts
5. Read and interpret documents and to write routine reports and correspondence.

Experience: Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.
Licenses/Certifications Must possess a valid driver’s license and reliable transportation to drive to appointments.

Here are some reasons our associates like working for us:


Benefits (Full Time Associates only)


We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist


If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Posted
09/11/2021
Type
Full time
Location
Akron, OH 44308, US