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Service Center Manager

Overview

Service Center Manager

Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

Target Specialty Products is proud to be a leading national wholesale distributor of specialty agricultural chemicals, application equipment, products, supplies, services and education. We serve the entire United States from 42 conveniently located branch locations in the U.S. and Canada and provide products and services throughout multiple industries, in both the private and public sector.

Responsibilities

What do our Service Center Managers do?

Our Service Center Managers are responsible for directing warehousing, distribution and customer service activities, and assist in sales activities for the branch site by performing the following duties personally or through subordinate employees. They also, Directly supervise warehouse, customer service and delivery staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring of overtime; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in conjunction with Regional Manager.

Essential Duties and Responsibilities;

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Perform inventory control function for the branch. Minimize inventory levels while minimizing stock out rate.
  • Coordinate distribution and warehousing activities in accordance with policies, principles, and procedures established by the Company.
  • Schedule delivery trucks and drivers to destinations based on shipping requirements, cost, and delivery priorities. Ensure drivers' schedules are upheld.
  • Pro-actively call weekly delivery customers, to take order and confirm delivery.
  • Confirm deliveries and maintain appropriate inventory records; reconcile inventory.
  • Inspect physical condition of warehouse and equipment; prepare work orders for repairs and requisitions for replacement of equipment.
  • Perform daily order entry and billing functions; generate shipping orders and invoices for mailing and initiate back orders.
  • Monitor billings for accuracy and communicate with appropriate personnel to resolve discrepancies or verify unusual items.
  • Assist in daily and month end closing by assuring all appropriate information is entered into system.
  • Assist current and prospective customers by providing pricing and product information.
  • Ensure proper safety procedures are followed and that employees are properly trained and certified or licensed, as required.
  • Actively engage in selling, up selling, and cross selling at the service counter or on the phone.
  • Must have or have the willingness to obtain knowledge of the products sold and their uses.
  • Develop plans for efficient use of materials, equipment, and employees.
  • Assemble customer orders from stock and place orders on pallets or shelves, or convey orders to UPS station or staging area; prepare parcels for mailing or UPS.
  • Must be willing and able to do anything needed at the branch location.
  • Other duties may be assigned.

What do you need?

  • Bachelors, Associate's, or Technical Degree or equivalent with four to six years of related experience and/or training; or equivalent combination of education, training and experience.
  • Ability to apply common sense understanding to carry out written or oral instructions. Demonstrates independent practical problem solving.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, including translation of such to subordinates and peers. Writes routine reports and correspondence. Speaks effectively before employees of organization.
  • Must obtain any State Pesticide Dealers License or equivalent within 3 months of hire date.
  • Must hold or obtain Industrial Lift Truck Operators certification within 1 month of hire date.
  • Must have working knowledge of Microsoft Office software (Word, Excel).
  • Must have, learn or develop basic working knowledge of Company inventory software (training provided) within 60 days of start date.
  • Must pass pre-employment background screen and drug test
  • Must possess a valid driver's license and pass motor vehicle record search

Why Choose Target Specialty Products?

A career with Target is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you'll find information about some of what Target Specialty Products has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

  • Professional and Personal Growth:
    • Robust Paid Training & Professional Development Path
    • Opportunity to grow - We love to promote from within!
    • Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
  • Wellness:
    • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
    • Access to Flexible Spending Accounts for Health-care or Dependent Care Expenses
    • Outstanding Company-Paid Short Term Disability
    • Access to Long-Term Disability Insurance
    • Wellness Reimbursement Program
    • Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
    • Company-paid sick time
  • Savings & Retirement:
    • 401(k) retirement plan with highly-competitive company-matching contributions
    • Holiday Savings Club option with company-matching funds
    • Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
  • Work-Life Balance:
    • Vacation Days & sick days
    • Company-Paid Holidays & Floating Holidays

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Additional Information

Target Specialty Products is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

Link to Federal employment poster:

  • English Version - Revised November 2009
  • Spanish Version - Revised November 2009

Pay Transparency Nondiscrimination Provision

  • English (Formatted)
  • English (Unformatted)
  • Spanish
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Posted
09/11/2021
Type
Full time
Location
Wixom, MI 48393, US