Business Systems Analyst



The Business Systems Analyst at AmTrust is the individual who has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users.  The BSA serves as the conduit between the customer community and the software development team through which requirements flow.  They facilitate discussions amongst business stakeholders across the organization to ensure all groups impacted by a project are given an opportunity to provide the necessary feedback as functional requirements are gathered and confirmed.  Projects range from highly complex product development efforts to strategic, large scale system implementations for insurance quoting and policy management systems. 

The BSA is responsible for working with IT to deliver software solutions for new and existing products and services within our company.   The BSA is involved at some level throughout the entire software development life cycle and collaborates with the technology teams to ensure that they have the information they need for successful solution delivery.  They serve the agile teams by ongoing and iterative prioritization of the product backlog, ensuring requirements for user stories/features are complete prior to each sprint, and addressing questions the team may have in sprint planning and throughout the sprint.  The BSA is responsible for seeing that the tasks are performed properly and verifying customer satisfaction.

Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.



The ideal candidate will have strong problem-solving skills and will work closely with both the development team and business managers. 

  1. Assists with communicating the technical challenges/hurdles to product owner/sponsor and help resolve the issues related to business.
  2. Provide status to team leads, project managers and delivery managers.
  3. Communicate and interact with appropriate areas on changes and enhancements that may impact data, workflow, and functionality.
  4. Define and develop the organization’s requirements engineering policies, procedures, and tools.
  5. Participation and implementation of the BSA CoE Services, Standards and Development.
  6. Provide leadership to less experienced team members.
  7. Troubleshoot all system problems and coordinates resolution with programming staff to ensure that system changes are appropriate and viable.
  8. Ensure internal product stakeholders’ needs/expectations are met and promote transparency by helping communicate through agile practices.
  9. Participate in steering committees to analyze, prioritize, and deliver systems development issues.
  10. Analyze and collect data, validate, and translate business needs to create functional/non-functional specifications for large and complex projects for a system to solve a given business problem.
  11. Assist business sponsors as needed with the creation of work requests, project charters, and detailed BRDs, defining business rules and requirements, using templates and tools consistent with the methodology being employed.
  12. Collects and defines requirements, translates into functional design documents, and participates in the technical design, test planning and user documentation processes.
  13. Complete database queries, mapping and analysis used to support writing functional requirements and competing product validation.
  14. Employ proper and effective elicitation techniques to ensure requirements are appropriately and efficiently identified, analyzed and documented using industry standard analysis techniques (interviews, document analysis, requirements workshops, storyboards, surveys, site visits, use cases or user stories, scenarios, event lists, task and workflow analysis, etc.).
  15. Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives.
  16. Performs gap analysis and documents results.
  17. Represent requirements using alternative views, such as visual analysis models (diagrams), prototypes, or simulations, where appropriate.
  18. Facilitate meetings and workshops, create a shared understanding with stakeholders, facilitate decision-making, and engage team-members to gather and understand requirements and obtain business sign-off.
  19. Leads project teams and meetings to ensure regular communication and technical expertise are shared with project members in the achievement of system business plans.
  20. Provide support to technical project teams throughout the Program/Project Delivery phases to ensure project delivered adheres to business requirements.
  21. Take ownership of helping design the product, supporting agile development while working closely with technology teams, including other business systems analysts and business customers.
  22. Engages with the stakeholders, architects and technical SMEs and other team members to discuss the technical feasibility of business asks and come up with high level solution.
  23. Maintain in-depth knowledge of products, solutions, and company offerings.
  24. Participate in the development of enterprise/strategic project proposals and estimates that reflect understanding of business needs and relevant technology solutions.
  25. Participates in software design, prototyping, construction, and test plans for new or enhanced applications



  • Bachelor of Science Degree or equivalent business experience required.
  • 5 plus years of experience in the design and development of complex business systems preferably in the Property & Casualty insurance industry.
  • Strong working knowledge of business analysis practices & utilization of techniques.
  • Depth of understanding in most if not all areas of business analysis.
  • Working knowledge of business operations, processes, and strategies.
  • Experience in providing recommendations for business and/or system processes.
  • Effective and successful requirement estimation at the enterprise/strategic level.
  • Strategic agility and a strong understanding of why projects are being done.
  • Experience with full SDLC methodology including requirements, design, testing and support in an agile environment.
  • Flexible team player who can work in a fast-paced environment where ambiguity exists, and priorities are subject to change.
  • Experience effectively working with stakeholders and building trust.
  • Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form.
  • Ability to ask tough questions and push back professionally and creatively to ensure the success of the organization and projects.
  • Comfort with presenting at the senior executive level.
  • Experience effectively and professionally managing challenging situations.
  • Ability to effectively manage various levels of ambiguity.
  • Ability to work independently on complex projects.
  • Experience mentoring others with less experience.
  • Must be proficient in Word and Excel.
  • Willingness to travel.


  • 5 plus years of experience in Commercial Lines Property & Casualty insurance or industry knowledge highly desired.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Full time
Cleveland, OH 44114, US