Client Service Analyst

What does a great Client Support Rep do?

A Client Support Rep at Fiserv provides superior support to our clients in regards to inquiries and researches issues related to production, quality, delivery schedules, and production specifications. This may include helping Internal and External clients navigate and support their business needs via client tools and skills. Great Client Support Reps also have the opportunity to develop solutions to resolve customer disputes.

As a Client Support Rep, you can look forward to:

• Delivering excellent customer service to our clients via phone and email

• Navigating systems to answer customer inquiries

• Making recommendations to resolve critical issues and error trends

• Building relationships with clients to ensure on-going support of their business

• Providing flexible assistance through cross-training and support to surpass customer satisfaction and service level goals

Basic qualifications for consideration:

• Excellent verbal and written skills with a high degree of aptitude in problem solving

• Strong organization skill due to supporting multiple items for various clients at one time

• Aptitude to work in a fast paced environment

• High School Diploma or equivalent.

• Customer service experience.

• Experience with Microsoft Office, (Excel, Word, PowerPoint.)

Preferred qualifications for consideration:

• Client services or client facing experience

• Working towards an Associate's or Bachelor's degree.

• Microsoft Access knowledge

• Ability to display innovation, research, investigation, and analysis

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

Company
Fiserv
Posted
09/11/2021
Type
Full time
Location
Omaha, NE 68197, US