Customer Care Representative

Overview

Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.



Responsibilities

  • Guide Lennar Homeowners through the New Home Celebration/Orientation
  • Meet with homeowners at their homes to view their concerns and advise if warrantable
  • Organizes and prioritizes written lists of warrantable items to be completed
  • Records, maintains and finalizes homeowner files for assigned communities
  • Administers warranty cost controls by having a complete knowledge of all scopes of work
  • Manages business partner accountability, defines warranty standards for buyers and works with Construction on the delivery of completed and “ready to move-in homes”
  • Responsible for scheduling to make corrections and supervising work of business partners
  • Verifies work progress and completion pf assigned business partner tasks
  • Performs quality control inspections before walk-through
  • Schedules worksite appointments as needed
  • Assigns accountability for expenses/back charges as based on detailed inspection of work and compliance with policies and procedures
  • Able to investigate, detect and resolve warrantable concerns

#CB



Qualifications

  • High school diploma or equivalent
  • Customer service or construction experience preferred
  • Superior verbal communication skills
  • Strong ability to multi-task
  • Outgoing, professional demeanor with the ability to establish and maintain effective relationships
  • Basic computer skills
  • Customer Service training preferred/will also train as needed


Type

Regular Full-Time
Company
Lennar Homes
Posted
09/11/2021
Type
Full time
Location
Williamsburg, VA 23187, US