Hospitality Associate

The Hospitality Associate, Distillery Visitor Center (VC), is expected to provide an overall exemplary experience to every guest, and focuses primarily on retail, ticketing and general hospitality functions for the VC. As the first point of contact for visitors, vendors, and VIP Guests, the goal for this role is to provide a truly distinctive, high-end experience on every occasion. The Hospitality Associate will guide the guest through the experiences available, develop rapport and ensure our visitors leave with a positive impression of Four Roses. The Hospitality Associate, Distillery VC, reports directly to the Supervisor, Distillery VC and to Lead Guest Experience Host, Distillery VC in Supervisor's absence or as notified.
The Hospitality Associate, Distillery VC, will uphold our commitment to excellence, maintain and disseminate product information readily, maintain the visual standards of the brand and provide knowledge to our guests through approved communication and procedural guidelines. An enthusiastic, positive attitude and team mentality are required. The Hospitality Associate works to operate daily function of retail, cash handling, and inventory function including restocking, supply and organizational management. They will provide necessary support for various VC daily functions. The Hospitality Associate, Distillery, will maintain in-depth knowledge of our inventory and Bourbon, and have basic knowledge of the brand, history and products, to be provided on a continuing basis, in addition to basic knowledge of the Bourbon Tourism, Hospitality and Retail industries.

Essential Functions
Time Allocations

  1. Major Responsibilities 80%

Retail Functions

  • Cash handling/ retail and ticket sales
  • Opening and closing duties to include drawer activation/ reconciliation; restocking; bourbon count. Supply inventory, bar setup etc.
  • Maintain visual and brand standards for visitor center
  • Process merchandise e-commerce orders and operate engraving equipment.

Customer Service and Hospitality

  • Provide a high-end hospitality experience from greeting to departure for every guest or internal customer
  • Engage with guests in a variety of settings- in person, via phone or other forms of company communication- refer to appropriate FR personnel as necessary
  • Take and process reservation requests and assist walk in guests with ticket sales
  • Follow Four Roses Customer Service Strategy. Uphold Four Roses Commitment to Responsible Practices.
  • Assist customers on sales floor with questions, cross-sell and promote as necessary and be available for guest inquiry. Strive to achieve company directed team goals
  • Act as a concierge to Four Roses Guests, providing helpful information and answering questions
  • Maintain a positive, friendly and helpful attitude to exceed guest expectations
  • Manage guest dissatisfaction swiftly & discreetly. Resolve outstanding issues with the support of Supervisor/Lead when necessary
  • Support internal requests as needed to cross-collaborate with other departments

Support Functions

  • Provide logistical support for: experience set up, strike down, guest traffic control, responsibility practice, cocktails, media/audio or any other function as necessary
  • Assist with sanitation of audio equipment, tasting supplies or space as needed
  • Support any additional Visitor Center projects as requested
  • Occasionally support transfers between locations or fulfil additional requests for business needs

Inventory Processing

  • Accurately count in/ receive new inventory
  • Assist with pricing, organization and stocking
  • Maintain and communicate supply inventory needs to Management
  • Participate in inventory cycle counts and full year inventory

  1. Minor Responsibilities 20%

Sales Promotion & Cross-Functional Initiatives

  • Participate in various marketing events as needed.

    • Assists in Marketing related functions and activities as necessary
    • Event setup/ special projects as required

Other Job Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Nesco Resource
Full time
Lawrenceburg, KY 40342, US