Technical Writer

Responsible for creating, updating, and maintaining various types of user documentation for the Default Business units.  Documentation includes how-to guides, references, manuals, cheat sheets, instructions, job aids, procedure documents.  Works closely with all Default management to create and approve process and procedures.

  • Create, update and maintain user documentation for a variety of material, including how-to guides, job aids, procedures and instruction manuals
  • Ensure technical verbiage is easy to understand by the layperson
  • Ensure fields flow in the correct sequence
  • Write clear and concise policies and procedures
  • Submit copies to managers for feedback
  • Adjust copy as necessary and proofread for grammar and spelling
  • Release the document following final approval
  • Provide updates and different editions as necessary
  • Participate in Servicing sessions to stay abreast of upcoming changes and prepare draft documentation
  • Write/Update/Maintain our Policy, Process and Procedures
  • Effective and continued communication within all department
  • Responsible for tracking the deliverables required and ensuring they are completed on time
**This position can be worked 100% remote

  • Minimum 2+ years of technical writing experience in Policy, Process and Procedure field with particular focus on end user documentation
  • Excellent team player and team builder
  • Ability to convey complex information in an appropriate fashion to audiences with different levels of technical knowledge
  • Ability to manage multiple tasks at once
  • Ability to work under tight deadlines and respond to changing business and technical conditions
  • Strong verbal and written communication skills, must be able to communicate effectively and confidently with users, team members and management
  • Strong interest in software and technical writing technologies as an easy accessible style
  • Proven proficiency in using a modern tool set for generating documentation
  • Experience with working with Sharepoint is a preference
  • Experience in default mortgage servicing is a preference, high level understanding of default processes and verbiage is a preference

Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Full time
Jacksonville, FL 32290, US