Customer Account Coordinator

 RemX Specialty Staffing is looking for an Account Coordinator for our client in Norcross, GA. This position will be ONSITE and work with customers on their marketing needs.

  • $16/hr
  • Hours: 10am – 7pm (in the office, not remote)

Responsibilities:

  • Tier I support by phone and email.
  • Tier II Support for complex customer issues escalating as needed to an account manager.
  • Demonstrated understanding of client merchandising strategy.
  • Documentation of all customer interactions in a Sharepoint/Zendesk ticketing tools.
  • Proactive client communication regarding special orders, urgent and courier order delivery and promotional feedback.

Requirements:

  • 2-4 years of customer support experience, preferably B2B
  • Demonstrated ability to prioritize customer needs especially during promotional periods.
  • Account maintenance and support responsibilities including 
  • Excel experience preferred


Job Requirements:
  • 2-4 years of customer support experience, preferably B2B
  • Demonstrated ability to prioritize customer needs especially during promotional periods.
  • Account maintenance and support responsibilities including 
  • Excel experience preferred
Posted
09/11/2021
Type
Full time
Location
Norcross, GA 30071, US