Engagement Specialist, CX Enablement

Company Overview:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Position Summary:

Are you passionate about making sure that Customers have a great experience? Do you enjoy building and growing internal digital communities that enhance employee engagement? Are you a stickler for details? ADT wants to speak with you! We are expanding our internal team focused on helping employees understand, live into, and grow our Customer Experience (CX) strategy.

This hybrid role has three primary areas of focus: Growing and facilitating employee engagement on multiple digital channels, finding / collecting / developing employee stories related to CX strategy, and ensuring that select content is delivered to consistently high standards. The idea candidate is highly skilled at building relationships across a corporate environment working remotely, influencing colleagues, and is a very detailed-oriented.

This role is permanently remote and can be based anywhere in the U.S. Ensuring a diverse and inclusive workplace where we learn from each other is core to ADT’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. Professional samples are required as part of the application process.

Focus

  • Hands-on coordination of brand grammar and style standards to ensure high-quality content
  • Hands-on coordination of all facets of employee stories related to CX strategy
  • Engages on multiple platforms including digital channels, workshops and other platforms as needed.
  • Partners with CX team to prioritize, plan, and execute on other CX needs

Demonstrate

  • The ability to understand business outcomes and tie to employee engagement strategy
  • Professional success in a role that required a high attention to detail
  • The ability to persuasively present strategies and gain buy-in from various stakeholders
  • Strong project-management skills
  • Ability and personal charisma to earn respect and influence decisions
Company
ADT
Posted
09/11/2021
Type
Full time
Location
Boca Raton, FL 33481, US