Multi Store Investigator


Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities. Now is an exciting time to join Macy’s. The face of retail is changing, and change requires innovation. Our industry-leading Asset Protection team uses the latest technology and analytics tools to reduce shortages and protect Macy’s bottom line. Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training. Join a team of colleagues who are committed to excellence and leadership development.

Job Overview:

As an Assistant Manager Asset Protection / Loss Prevention, you will support My Macy’s Initiatives, Omni Channel Strategies and MAGIC and assist the AP/LP Manager to ensure that our store operates efficiently and achieves our shortage goals. Your scope of responsibility will include protecting Company assets, managing Asset Protection / Loss Prevention payroll expense, supervising Asset protection / Loss Prevention team and directing shortage initiatives, investigations and surveillances. Perform other duties as assigned.

Essential Functions:


  • Implement, monitor, and manage store shortage prevention and awareness programs
  • Analyze shortage results and partner with the AP/LP Manager to formulate and implement effective preventative action plans
  • Manage and monitor internal and external case productivity and recoveries; conduct investigations when necessary
  • Assist AP/LP Manager with managing payroll expense
  • Drive new programs and procedures to reduce shortage through training and developing AP/LP team
  • Actively participate in internal and external theft investigations through use of systems and surveillance
  • Establish high level of shortage awareness and effectiveness determined by audit results; work with AP/LP Manager to ensure that all policies and procedures are thoroughly understood by AP/LP and store team 


  • Role model MAGIC Selling behaviors and lead AP/LP team to provide a customer centric experience
  • Clearly communicate store and Company objectives to ensure both Store Executives and Associates are informed and knowledgeable
  • Collaborate and engage with all Executives and Associates to make shortage awareness a priority
  • Maintain safety awareness and a safe shopping and work environment for customers and associates
  • Assist AP/LP Manager with conducting audits; follow through on corrective action opportunities 


  • Assist AP/LP Manager with the recruitment and selection of qualified Asset Protection Associates
  • Work with AP/LP Manager to train, motivate, recognize and develop Asset Protection team to maximize business opportunities
  • Partner with AP/LP Manager to address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
  • Provide input in to performance evaluations, ensuring Associates participate in the development of individual performance improvement plans
  • Advise on administration of Responsibility Based Performance
  • Make recommendations to AP/LP Manager on Associate promotion, advancement, talent development and termination
  • Regular, dependable attendance and punctuality 

Qualifications and Competencies:

  • High School Diploma or equivalent required
  • Bachelor's Degree from 4-year college or university preferred
  • 1-2 years direct experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

  • Position requires prolonged periods of standing/walking around store or department
  • May occasionally involve reaching above eye level, stooping, kneeling, or crouching.  
  • Must be able to apprehend shoplifters
  • Ability to sustain long periods of time enclosed in surveillance areas. 
  • Frequently lift/move up to 30lbs


Candidates in Colorado: Click here to find Pay Range information and here to learn about Benefits.   




San Jose, CA 95101, US