Customer Service Representative

As an NRG employee, we encourage you to think creatively and proactively about your career choices.  Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge.  Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future!


 

Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.

 

We are seeking Customer Service Reps in our Charlotte, NC location!

 

Hiring Customer Service Representatives for different rotating shifts – we are 7 days a week so would need to be available to work a flexible schedule and on weekends.

 

Responsibilities include but are not limited to the following:

  • Answering phones and helping to schedule customers or assist them with other inquiries.
  • Provides customer services relating to sales, sales promotions, installations and communications.
  • You will be on the phone directly with customers and prospects a minimum of 15-20% of your day(s).
  • Take incoming and make outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.
  • Data entry including: Utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
  • Outbound customer phone calls in limited situations. This will typically be following up on permits and inspections but can be related to rescheduling services for customers.
  • Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
  • Develops organization-wide initiatives to proactively inform and educate customers.
  • Develops improvement plans in response to customer surveys.

 

Requirements:

  • 3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
  • Excellent written communication, as you will be corresponding with Customers.
  • Working knowledge of technology systems, especially Microsoft Windows operating system Office (Word, Excel, Outlook).

 

The ideal candidate will have an excellent work ethic and great communication skills, allowing them to provide top notch customer service to our customers who always come first. Must have a valid driver's license and be able to pass background and drug test.

 

#CB-SF

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability  Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.  

Official description on file with Human Resources.

Company
NRG
Posted
09/08/2021
Location
Charlotte, NC 28201, US