Customer Service Representative

Mitten Inc. is a division of Cornerstone Building Brands, North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories.

Cornerstone Building Brands employs over 20,000 people with 80 manufacturing and distribution sites.

We provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of windows, doors, siding, stone veneer, and fencing and railing products provide quality and value for all types of projects.

We’re all about you – finding out what you need; responding to your questions; helping get the job done right. After all, we don't succeed until you succeed. Mitten Inc. operates under one simple belief – that building your success starts by building your trust. That's exactly what we've been driven by – earning our customer's trust.

What's in it for you?

We offer competitive compensation, a comprehensive group benefit & RRSP plan, opportunities for development, work-life balance, relocation opportunities and a great work environment.

We provide the expertise that only experience can bring and the dedication that fuels your success. How do we do it? Through service, distribution, reliability, selection, innovation and sustainability.

We are currently hiring a full time permanent Customer Service Representative to join our growing team!

This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery.

Job Duties

· Assist customers and sales reps with all inquiries regarding product, shipping, guidelines, warranty, etc.

· Responsible for servicing customers directly by telephone, mail, fax or over the counter.

· Regularly communicate by telephone to sales staff, Allied Dept., Marketing Dept, and Credit Department on inquiries, and to assist in facilitating orders for shipping and pick-up.

· Handling money re: cash sales, etc.

· Communicate with warehouse regarding shipping errors and discrepancies.

· Run weekly open order report and follow up on open orders with customers.

· Deal with any issues resulting from delivery, i.e. late shipment, shortages, damaged product.

· Prepare required paperwork for Freight Claims, and arrange for appropriate credit, and possible re-shipment, resulting from damaged product on shipment.

· Order entry of customer orders.

· Process credits/invoices for customers when required.

· Back up to other Branch staff


· High school diploma or GED.

· 1 – 3 years prior experience as a Customer Service Rep.

· Effective verbal and written communication skills.

· Computer literacy, including knowledge of Microsoft Word, Excel, email, etc.

· Attention to detail in all areas of work.

· Good organizational, time management and prioritization skills.

· Strong work ethic and positive team attitude.

We thank all applicants for their interest, however, only selected candidates will be contacted.

Mitten Inc. is an Equal Opportunity Employer and takes pride in a diverse work environment. We do not discriminate against any protected ground under the Human Right Code when recruiting, hiring, training, promoting or other employment practices.

Mitten Inc. is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.

Ottawa, ON H2B, CA