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Veterans Preferred - Learning Experience Design - Technology

Military Veterans are Encouraged to Apply.
Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

About You:

  • You are passionate about designing and developing, at the speed of business, compelling and innovative learning experiences that support major technology transitions, and grow critical technology capabilities within Visa.
  • You keep the learner experience front-and-center in everything you do, applying human-centered design and design thinking in an Agile environment
  • You have a growth mindset and stays up-to-date not only on what's current in learning and development, but also the industry and business environment in which you operate
  • You embrace a global mindset, designing applicable experiences for any and all regions and cultures worldwide
  • You are proactive, resourceful, action-oriented and adept at dealing with ambiguity
  • Skilled at building relationships and working across functions, levels and geographies
  • Skilled at building technical training for engineering roles, and working with technical SMEs and Vendors in creating hands-on technical labs & learning experiences.

About Us:
  • Visa University is a start-up within a large, global organization
  • Visa University Productions uses Human-Centered Design and Agile approaches to design and develop innovative and engaging learning experiences
  • We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of our learners
  • We combine rigor, data, evidence-based design principles and subject matter expertise with creativity, intuition and common sense of what will be most effective for the learner and the business.
  • We like to innovate, prototype, test, launch and evaluate.
  • We are comfortable learning from our mistakes.

Key Responsibilities:

  1. Identify learning needs: You will use human-centered design approach to discover, synthesize and clearly articulate learning objectives to reach target outcomes, with a deep understanding of your target technical audience.
  2. Translate needs into learning experiences: You will analyze and recommend creative solutions for performance improvement, addressing identified knowledge and skill gaps.
  3. You will use your design and development expertise to build innovative and impactful technical learning solutions. You will need to be adept at both designing and producing technical learning experiences yourself as well as providing direction for design and production work done by select external providers as needed.
  4. Develop and grow key relationships: You will form and engage in productive partnerships with critical internal stakeholders and subject matter experts. You will be versatile in the work you do in the context of these relationships: from ensuring buy-in with an internal stakeholder, to collaborating with subject matter experts and potential learners in designing learning experiences. You will work in an Agile, cross-functional team and collaborate with peers on larger projects and solutions.


Basic Qualifications
  • Ideally, a Bachelor's degree in instructional design or related field.
  • BSCS or equivalent experience developing and delivering hands-on technical training for software developers, cybersecurity, data & data science and other deep technical learners.
  • 5+ years professional experience in engineering/technical learning solutions design and development, preferably in a corporate environment.

Preferred Qualifications
  • Proven ability to work with senior technical experts to design, develop and deliver effective advanced technical learning solutions
  • Understanding of infrastructure requirements to deliver hands-on learning (coding, ops/admin, security, etc) to Visa staff with both internal and vendor resources
  • Analytical and problem-solving skills
  • Practices human-centered design, design thinking and Agile
  • Experienced with a variety of modern learning modalities/channels, e.g., VILT, MOOCs, simulations, experiential learning, micro learning, videos, social learning, coaching, etc.
  • Ability to translate content into a visual, multimedia experience, leveraging graphics, motion graphics, audio and visual design skills
  • Experience or exposure to designing and developing emerging learning experiences including VR/AR, chatbots, adaptive learning, game-based learning and immersive scenario-based learning a plus
  • You are experienced using a variety of authoring tools (Storyline, Rise, Articulate, Camtasia, etc.)
  • Strong knowledge of the Microsoft Office suite of products required
  • You are comfortable with being a consultant and engaging in dialog with stakeholders
  • You have strong written and oral communication skills
  • Payments background preferred

Additional Information

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment (phones and computers), reach with hands and arms

Travel Requirements:

The incumbent may be required to travel, up to 10%

Work Authorization:Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

VISA is an EEO Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law

Atlanta, GA 30383, US