Account Coordinator

Xceleration is looking for seeking a self-motivated, analytical, organized Account Coordinator to join our growing Client Solutions team.

The Account Coordinator will manage and coordinate many aspects of our clients’ web-based incentive and recognition programs. A successful candidate will be a consummate team player, an analytical thinker, possess intermediate Excel skills to manipulate and interpret large amounts of data, and have meticulous attention to detail, as well as polished and professional communications skills.

Primary Responsibilities:

  • Support Client Solutions Team with project deliverables, client initiatives, and administrative tasks, including the following:
  • Learn to assist clients and participants with Xceleration’s proprietary RewardStation® platform.
  • Prepare meeting agendas, reports, project proposals, and other client communications or correspondence.
  • Participate in client meetings and conference calls. Document meetings as needed.
  • Assist with organization, project tracking, record-keeping.
  • Proofread and edit written materials, consolidate team edits and maintain records of supporting references.
  • Assist with product testing to ensure functionality and accuracy of material.
  • Effectively communicate with clients and colleagues about account activity and work progress.
  • Work hands-on with program data; manipulate and calculate results with a total commitment to accuracy and quality assurance – attention to detail is critical!
  • Provide insight and direction to the Customer Experience Team on inquiries from participants.
  • Assist with compilation of all relevant and requested program performance reporting.

Desired skills and experience:

  • 1-3 years’ experience in a detail-oriented, tactical position
  • Ability to manage multiple projects simultaneously and accommodate shifting priorities.
  • Ability to learn quickly, work autonomously, and meet deadlines.
  • Strong aptitude for working with, understanding, and analyzing large volumes of data.
  • Strong, dynamic interpersonal skills with the ability to communicate (both verbal and written) in a concise, clear, and compelling manner.
  • Exceptional organizational and time management skills, with excellent follow-up
  • Strong proficiency with Microsoft Office suite, including PowerPoint, Word and Excel (Intermediate Excel skill required). HTML and MS Access experience are a plus.

Why Xceleration?

  • Competitive pay, perks, and employee-first policies: company-paid holidays; generous PTO; flexible scheduling opportunities
  • Benefits include Medical, Dental, Vision, Life, Short/Long-term Disability, Paid Parental Leave, Tuition Reimbursement, 401(k) & Retirement Planning
  • Open-door management and Employee Experience practices, transparent career advancement planning and professional development opportunities.
  • Comfortable, casual work environment – we want you to enjoy coming to work!
  • Participate in the solutions you build! Our employees participate in Xcel!, our internal recognition program. You’ll use RewardStation® – our proprietary software – to give and receive points for a job well done. You can redeem your points in a catalog built just for our team, with exciting merchandise, gift cards, travel & experience options, and more!

A Little More About Us

We’re a team of bright, driven professionals, each of whom brings unique perspectives, experience, ideas, and skills to our roles. Our company culture means everything to us – we call it CARE (Collaborative. Adaptable. Respectful. Efficient.) Every member of our team works hard to exemplify these qualities in every aspect of the work we do each day.

We’re looking for people who genuinely want to improve the efficiency and effectiveness of our team. It’s not enough to be a cog in the machine here – and you’ll never be treated like one. We want people who thrive in a fast-paced, flexible environment: people who can think creatively, problem-solve quickly, and who welcome change and challenge with positivity. We’re always pushing ourselves and our solutions forward for our clients. If this sounds like a good fit for you, we hope you’ll join us!


Full time
Charlotte, NC 28270, US