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Program Specialist

Location: Eagan, MN
Description:

Our client is currently seeking a Program Specialist—Hiring ASAP!

Contract—long term  (until the end of 2022)

Location: Eagan, MN (working on a Hybrid schedule, part time in office)


FOR IMMEDIATE CONSIDERATION, EMAIL YOUR UPDATED RESUME TO MKEEFE@JUDGE.COM

About the job:

The Program Specialist will be responsible for Agent of Record transfers of books of business using multiple systems, as well as assisting with questions from insurance agents regarding their commission payments. This person will be reviewing files that the business transfers from one system to another for the insurance agents’ book of business. Th files being transferred are predominately commission files that are paid out to the agents. This position will also have the responsibility of answering emails and taking phone calls from external agents and agency managers in a professional manner. Answering questions will involve research using the commission payment tool. Additional responsibilities include: assisting in audits, testing, and other duties as assigned. May be asked to provide to support and back up to other channel team members.

Day-to-day:

•         Manage day-to-day operations for agent book of business transfers

•         Track, report and analyze agent book of business transfers to ensure compliance with agent agreements

•         Maintain adequate records around the monitoring and auditing of the transfer process for internal and external agents

•         Participate with internal business partners to respond to or implement transfer requests

•         Primary point of contact for external agents and agency managers for commission related inquiries

•         This position will start with data transfer and entry, but will eventually start monitoring the commission customer service email inbox (Example: if an agent wasn’t paid the correct commission and they send an email inquiry)

Requirements:

•         2+ years of work experience with a customer service support environment. Specifically, business to business profession engagement, or 2 years of sales and/or agent support or related health insurance experience

•         1+ years data entry experience

•         Experience reviewing and working with numbers and payments

•         Must be self-motivated with strong initiative to learn

•         Strong organizational and communication skills (both verbal and written)

•         Strong emphasis on the ability to build collaborative relationships

•         Ability to work independently

•         Willing to do research when necessary

•         Strong attention to detail

•         Training or experience in  Microsoft Word, Excel, and Access

Nice to have:

•         Health insurance experience preferred

•         Database and data entry experience preferred

•         Experience with financial transactions

•         Experience with testing and/or auditing


Contact: mkeefe@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Company
The Judge Group
Posted
09/01/2021
Type
Full time
Salary Range
$51,000.00 - 83,000.00
per Year
Salary range estimated by
Location
Eagan, MN, US