Account Manager

Cowan Logistics

Cowan Logistics has a strong foundation in the transportation industry, and provides all services a shipper could require. We have a network of intermodal locations, a large fleet consisting of 1,500 power units and 5,000 trailers, a full service logistics division, and warehouses that fulfill distribution needs.

Cowan Logistics, serves as a freight brokerage, and is seeking motivated individuals looking to start their career with a growing organization in a steady industry. The Account Manager role is an exciting opportunity within our growing organization which supports our operations team. We provide on-the-job training, room for growth and advancement within the organization, and a competitive compensation structure.

Customer Account Manager

The Customer Account Manager performs in a customer service and sales capacity, responsible for serving as the direct point of contact for active and new customer accounts. Provides information regarding services, resolves all potential issues, initiates further business opportunities, and provides current information regarding service updates associated with assigned customer accounts.

Duties and Responsibilities include but are not limited to:

  • Build and nurture partner relationships with customers’ points of contact
  • Solicit existing customers for freight opportunities
  • Provide customer service requests for current and past services rendered
  • Manage all account communication in a timely and professional manner
  • Assist customers in identifying the services to fit their needs and provide information on additional service needs
  • Source suppliers to meet customer requirements
  • Maintain relationships to initiate further business
  • Ability to communicate in excess of four hours via telephone daily
  • Update and maintain Logistics Management System
  • Ability to work both independently and within a team
  • Perform analytical and logistics planning
  • Proactively identify problems and implement effective solutions
  • Ability to multitask and organize information to accurately update team on current account status and information
  • Achieve individual, team, and company goals and objectives

Skills & Requirements:

  • Ability to work successfully and professionally in a team-based environment
  • Extremely organized and detail oriented
  • Exceptional customer service skills with the ability to negotiate rates, sell services, and build professional relationships via telephone
  • Strong communication (both verbal and written), problem solving, & decision making skills
  • Bachelor’s degree preferred

Outstanding benefits, including:

Health, Dental, Vision, Life & Disability
Sick, Vacation, and Holiday PTO
401K Options

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Posted
09/01/2021
Type
Full time
Salary Range
$43,000.00 - 83,000.00
per Year
Salary range estimated by
Location
Baltimore, MD 21276, US