Customer Service Coordinator


A fast growing Building Services Provider, servicing the commercial real estate industry in South Florida is now looking for a Customer Service Coordinator who will have daily interaction with Property Managers, Facility Managers, and tenants in Miami-Dade, Broward and Palm Beach Counties. Spanish and English languages are required. If you are truly bilingual (English and Spanish - both verbal and written skills), have solid customer service experience in a supervisory role, and enjoy dealing with clients and associates, this is a wonderful career opportunity!

Our company stands out because of our professional approach, strong customer relationships, good follow-up and superior service. We are looking for a unique individual who possesses strong customer service skills and who will strengthen our team. The selected candidate will find lots of opportunity to grow both personally and professionally.
Key Responsibilities Include:
  • Consult with customers and Quality Management concerning customer needs and follow-up to conclusion/resolution.
  • Frequent contact with Franchise Owners, to coordinate customer requests.
  • Review and scrutinize current processes and procedures and evaluate for superior customer experience and achievement of business objectives.
  • Maintain accurate account records to ensure contractual requirements are met.
  • Perform quality surveys and manage feedback.
  • Support various accounting tasks, such as proprietary settlement systems using Excel.

Here is what we are looking for:
  • Experienced in customer service.
  • Solid Microsoft Excel, Word, and Outlook skills.
  • Excellent verbal and written skills, both, in English and Spanish.
  • Strong organizational and multi-tasking skills.
  • Energetic, creative and enthusiastic personality.
  • Loyal, trustworthy, and dedicated to "make it happen."
  • Professional demeanor, with attention to detail. Naturally command respect from fellow employees, management, and customers.
  • Team player.
  • Mature and responsible, with excellent references (from previous employers).

 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Company
Ultimate
Posted
09/01/2021
Type
Full time
Location
Boca Raton, FL 33431, US