Sorry, this job is no longer available.

(Loading More Opportunities)

Contact Center Platform Engineer

Job Description:

Position Summary

Looking for a professional engineer with in-depth knowledge of Contact Center. The position will reside in Bank of America Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.  The staff resources working in this position will be responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
Key Responsibilities & Professional Competencies
• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
• Directly support business initiated projects.
• Direct and communicate with leadership on status of programs and open issues.
• Develop ROM/SOW quotes for projects for equipment placement, licensing
• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.
• Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP and Session Management.
• Develop and write procedures/documentation for installation, and configuration of Avaya Communication Manager, Avaya Application Enablement Servers, Avaya Call Manager Server.

Required Skills

Avaya PBX and Contact Center Platforms, Emergency Services, SIP inter working, Session Border ControllersDesired SkillsContact Center Platform engineer, data management, testing, interop with other real time platforms
 

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0 -->

Job Description:

Position Summary

Looking for a professional engineer with in-depth knowledge of Contact Center. The position will reside in Bank of America Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.  The staff resources working in this position will be responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
Key Responsibilities & Professional Competencies
• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
• Directly support business initiated projects.
• Direct and communicate with leadership on status of programs and open issues.
• Develop ROM/SOW quotes for projects for equipment placement, licensing
• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.
• Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP and Session Management.
• Develop and write procedures/documentation for installation, and configuration of Avaya Communication Manager, Avaya Application Enablement Servers, Avaya Call Manager Server.

Required Skills

Avaya PBX and Contact Center Platforms, Emergency Services, SIP inter working, Session Border ControllersDesired SkillsContact Center Platform engineer, data management, testing, interop with other real time platforms
 

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description: Position Summary

Looking for a professional engineer with in-depth knowledge of Contact Center. The position will reside in Bank of America Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.  The staff resources working in this position will be responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
Key Responsibilities & Professional Competencies
• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
• Directly support business initiated projects.
• Direct and communicate with leadership on status of programs and open issues.
• Develop ROM/SOW quotes for projects for equipment placement, licensing
• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.
• Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP and Session Management.
• Develop and write procedures/documentation for installation, and configuration of Avaya Communication Manager, Avaya Application Enablement Servers, Avaya Call Manager Server.

Required Skills

Avaya PBX and Contact Center Platforms, Emergency Services, SIP inter working, Session Border ControllersDesired SkillsContact Center Platform engineer, data management, testing, interop with other real time platforms
 

Shift:

1st shift (United States of America)

Hours Per Week: 

40
Company
Bank of America
Posted
09/01/2021
Type
Full time
Salary Range
$80,000.00 - 131,000.00
per Year
Salary range estimated by
Location
Jersey City, NJ 07390, US