Activities Manager

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Relocation Available = Yes

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years’ experience in the recreation/health club operations or related professional area. OR

• 2-year degree from an accredited university in Health Education, Physical Education, Resort and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Activities Team

• Ensures staff is trained on all brand standard operating procedures.

• Administers and ensures associate adherence to corporate and local SOPs.

• Strives to meet established goals of the property (e.g., owner/guest satisfaction, profitability, associate satisfaction, etc.).

• Demonstrates knowledge and proficiency in all safety and emergency procedures.

• Demonstrates knowledge and proficiency in the brand's accident prevention policy.

• Fosters teamwork and communication among different departments. Developing, Coordinating, and Managing Property Events

• Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest. •

Monitors and directs resort activities for owners/guests.

• Creates, organizes and implements activities for all age ranges.

• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.

• Ensures clean, well-stocked and organized activities work areas. Managing Departmental Budgets

• Manages wages and controllable expenses within budgeted guidelines.

• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.

• Manages the department's budget in the areas of man hours and wages.

• Reads and comprehends operating statements and budget worksheets. Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Determines guest's needs, and strives to meet these needs.

• Handles guest problems and complaints effectively.

Conducting Human Resources Activities

• Participates in interviewing and hiring of team members with the appropriate skills.

• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.

• Communicates performance expectations in accordance with job descriptions for each position.

• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

• Ensures associates understand Company, Resort and Departmental expectations and parameters.

• Ensures associates are cross-trained to support successful daily operations.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

• Schedules associates to business demands and tracks associate time and attendance.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of associates and provides feedback to individuals.

• Ensures associate recognition is taking place on all shifts.

• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns. • Participates in associate progressive discipline procedures.

• Reviews associate satisfaction results.



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Posted
09/01/2021
Type
Full time
Salary Range
$50,000.00 - 101,000.00
per Year
Salary range estimated by
Location
Princeville, HI 96722, US