Network Operations Analyst

Network Operations Analyst

***LOCAL CANDIDATES ONLY***

** AWS: Wednesday-Saturday 10 am-8:30 pm

***Must use home internet, Personal computer, and phone until the company provides equipment (2 weeks)

TOP THINGS:
We are really looking for a facilitator for Incidents and someone that has more general computer knowledge and soft skills. below are the top 5 skills that HM would like to see in the coming resumes.

  • Strong Email writing & verbal communication
  • Excellent phone skills (Managing Conference calls/Bridges)
  • Windows 10, Microsoft Office Suite, & web browser experience
  • Experience with web-based monitoring tools (Application and network)
  • Ticket management – Incident command, Escalations & tracking


Job Description

  • This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.
  • Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
  • Process routine change requests and work orders.
  • Perform data analysis/trending on the network and applications as per predefined documented procedures.
  • Monitor Change Management activities for notification of alarm suppression and post-maintenance validations to take place.
  • May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
  • Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.


Incident Management -

  • Manage timely ticket updates.
  • Use run-book steps for first-level break/fix restoration needs.
  • Complete repetitive, basic maintenance activities as requested.


Event Management -

  • Develop and distribute ongoing updates/notifications for outages in progress as directed by the Service Manager/Supervisor.
  • Initiate conference bridges for outages as part of the outage management process.


Experience

  • BA/BS in Information Technology or related field or equivalent work experience.


Desired:

  • Intermediate knowledge of network protocols, software applications, and operating support systems.


Desired:

  • Current Networking Certification; ITIL Certification.
  • Minimum of 2 years experience in telecommunication, internet, or network operation center environments.


Desired:

  • Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.


Desired:

  • Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner;

Interacts with users,

  • IT professionals and team members typically reporting and discussing the progress of projects/incidents;
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under the direction of leadership;
  • Escalates to more experienced resources on unusual or more difficult incidents;
  • Has proficient knowledge of one or more of the following designated areas: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP);
  • Qualitative and quantitative analytic & problem-solving skills;
  • Ability to learn new concepts quickly;
  • Organizational skills;
  • Advanced verbal and written communication skills;
  • Proficient in Microsoft Excel and Word;
  • Is able to work independently or as part of a team;
  • Has novice/ basic knowledge of one or more of the following designated areas: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP);
  • Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks;
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.
  • Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
  • May require some local traveling for training, meeting, etc.
  • Able to support shift schedules as required to meet business needs
  • Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce.
Posted
09/01/2021
Location
Fairfield, CA 94533, US