Patient Representative

Medical office is looking for a Patient Representative to join our expanding team!

Overall the Patient Rep will have front desk responsibilities for patient check-in, check-out and scheduling of patients. They will manage the efficient operations of the office. They will also prepare for the next day's patients.

Job Requirements:

Essential Job Functions (other duties may be assigned):

 Perform on-going customer service/patient care: Answer multi-line telephone professionally and with a “smile” ready to serve them. Document conversations as needed.

 Make patients feel comfortable, at ease and welcome to the Practice by engaging patient and/or parent in conversation.

 Be professional and courteous at all times to patients, visitors and/or co-workers, treating them with dignity and respect at all times.

 Complete daily checklist on time and accurately.

 Schedule patients over the telephone and in-person.

 Check in patients upon arrival. Understand schedule template and procedure codes, and be able to direct patient to correct point of contact upon arrival.

 Help doctors and technicians stay on schedule by placing appointment correctly, understanding impact of appointments scheduled and notify doctors when patient is running late.

 Check out patients upon appointment completion. Schedule for future appointments and inquire about any overdue charges. Answer any questions patients have.

 Assist with achievement of new patient goals by discussing positive qualities of the Practice during check-out. Demonstrate care, enthusiasm and empathy. Understand practice goals and new patient process.

 Perform general office duties, such as document preparation, scanning, mailing, and filing.

 Enter and prepare contracts and insurance information.

 Maintain clean, neat work area.

 Maintain confidentiality of Patient PHI and any other related information according to Practice privacy practices and HIPAA

Full time
Charlotte, NC 28245, US