(CSR) Full Time Customer Service Representative - Essential Services!

Eminent Group is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our West Covina office on a permanent basis.


You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.


This role offers you the opportunity to work in a national firm that offers excellent career progression.



Core Responsibilities:

  • Provide high-quality service to each of our clients

  • Maintain client confidentiality at all times

  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists

  • Communicates clearly with staff in a timely and professional manner

  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client

  • Verify and maintain data quality


If your background experience and skill set meet the requirements for our Customer Service Representative, apply today!



Job Requirements:

Essential Skills:

  • Clear written and verbal communication skills

  • 1+ years of prior experience is preferred

  • Strong relationship management skills

  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

  • Business acumen in the marketing and client relations field is preferred

  • Must understand and comply with applicable regulations and standard operational procedures

  • Must ensure that all transactions are executed properly and meet compliance guidelines

Posted
09/01/2021
Type
Full time
Salary Range
$27,000.00 - 40,000.00
per Year
Salary range estimated by
Location
Covina, CA 91722, US