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Encompass Administrator

Encompass Administrator


The Encompass System Administrator is responsible for the effective operation, customization and maintenance of the loan origination software (LOS), specifically Encompass. This includes facilitating LOS administration, system(s) planning and support.


• Create and implement customizations to the LOS and maintain documentation of changes.

• Create and provide training materials to internal LOS users.

• Assist with daily problem-solving and trouble-shooting within the LOS.

• Coordinate with LOS vendor System Administrators regarding user support and problem resolution.

• Support and serve as the Encompass technical expert and resource for internal staff and external clients.

• Advise LOS users of upgrades and updates by Ellie Mae.

• Keeps current with the latest technology; regularly attend training in order to maintain platform expertise.

• Recommend and facilitate system enhancements to improve efficiencies throughout the organization.

• Work with vendors and internal stakeholders to ensure accurate, effective training content.

• Ensure that an environment of teamwork is always maintained .

• Maintain the highest possible level of customer service.

• Interface with other departments as necessary to ensure the smooth operation and growth of the Organization.

• Other duties as assigned.

Job Requirements:

Encompass System Administrator Requirements:

2 years of experience in the admin function of Ellie Mae’s Encompass, certification preferred.

• Working knowledge of a variety of mortgage functions.

• Minimum of 3 years of MS Word & Excel experience, required.

• Some database experience, preferred.

• Strong analytical skills, combined with sound judgment and decision-making abilities preferred.

• Communicates challenges and opportunities to Manager.

• Ability to read and use a project plan, understanding the direction of tasks.

• Effective verbal and written communications skills.

• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.

• Strong customer service values and the ability to deliver a high level of responsiveness to both internal and external customers.

• High level of professionalism and ability to maintain confidentiality.

Can work remote from Any state 

Full time
Chicago, IL 60608, US