Service Desk Analyst

Requirement Experience:

• Service Desk Professional with a high level of Windows Administrator technical skills specifically focused on working within the Windows operating system environment.

• Must have expertise with the system's underlying platform (i.e., Windows as well as be familiar with multiple areas including networking, backup, data restoration, IT security, database operations, middleware basics, and more.

• Three (3) years of Computer systems related experience or equivalent combination of experience and education required.

Job Requirements:

Skills & Knowledge:

• Strong computer knowledge including, but not limited to, Windows OS, Outlook, and Microsoft Office

• Strong oral, written and business communication skills

• Analytical, interpretive, and decision-making skills

• Strong organizational skills

• Excellent interpersonal and customer service skills

• Excellent negotiation and conflict resolution skills

• Strong stress and time management skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

• Problem-solving – employ creative and technical problem-solving techniques while installing, configuring, and maintaining Windows systems.

Salary Range
$36,000.00 - 48,000.00
per Year
Salary range estimated by
Naperville, IL 60564, US